Volunteer Operations Lead — Process & Impact

Cancer Research UK (CRUK); Stratford-upon-Avon; Hybrid; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Generous benefits package

Hybrid work flexibility

Job summary

Cancer Research UK is seeking an organised Operations Senior Executive to drive operational excellence across our Volunteer Proposition. You will optimise processes, manage systems, and analyse data to create a seamless volunteer experience while supporting the Volunteering Operations Manager and team.

You will work with stakeholders, develop documentation, and ensure policy compliance as the organisation grows and improves volunteer operations across the UK.

Qualifications

• Experience implementing or supporting system/process improvements.
• Strong organisational skills with multi-priority management.
• Proactive, problem-solving approach with a solutions focus.
• Excellent stakeholder management and communication abilities.
• Ability to guide and support colleagues in a team environment.
• High attention to detail and quality of work.
• Adaptable in a fast-changing environment.
• Collaborative mindset and teamwork.
• Willingness to learn and develop professionally.
• Advanced Excel skills desirable.

Responsibilities

• Partner with teams to deliver a consistent, positive volunteer experience.
• Lead development and improvement of operational processes and documentation.
• Manage department inboxes and identify trends to drive improvements.
• Develop working knowledge of key systems (MS 365, Salesforce, Siebel, Jotform, Contentful).
• Lead and support diverse projects with milestones and stakeholder engagement.
• Analyse data and produce reports to inform decisions and drive improvement.
• Provide cover for day-to-day volunteering operations when needed.
• Support colleagues and foster a collaborative, inclusive environment.
• Build cross-functional understanding of the Volunteer Proposition.
• Ensure compliance with volunteering legislation and policies.

Skills

Systems implementation

Organisational skills

Problem solving

Stakeholder management

Guidance to colleagues

Attention to detail

Adaptability

Collaboration

Continuous learning

Excel skills

Tools

Microsoft 365

Salesforce

Siebel

Jotform

Contentful

Job description

Cancer Research UK is seeking an organised Operations Senior Executive to drive operational excellence across our Volunteer Proposition. You will optimise processes, manage systems, and analyse data to create a seamless volunteer experience while supporting the Volunteering Operations Manager and team.

You will work with stakeholders, develop documentation, and ensure policy compliance as the organisation grows and improves volunteer operations across the UK.