Volunteering Operations Senior Executive

Cancer Research UK; London Borough of Newham; On-site; GBP 40,000 - 48,000; Full time

Job summary

Cancer Research UK is seeking an highly organised Operations Senior Executive to drive operational excellence across the Volunteer Proposition. You will improve processes, manage systems, analyse data and collaborate with stakeholders to create a seamless volunteer experience.

Supporting the Volunteering Operations Manager and junior team members, you will implement and optimise workflows, ensure compliant practices, and contribute to the growth of our volunteering proposition.

Qualifications

• Excellent organisational skills with the ability to manage multiple priorities.
• Strong problem-solving and analytical abilities.
• Excellent stakeholder management and communication skills.
• Experience supporting or guiding colleagues.
• Proactive, collaborative and adaptable in a fast-changing environment.

Responsibilities

• Partner with teams to deliver a consistent and positive volunteer experience.
• Lead development, improvement and implementation of operational processes and guides.
• Manage department inboxes and operational queries, identify trends and improvements.
• Maintain knowledge of key systems including Microsoft 365, Salesforce, Siebel, Jotform and Contentful.
• Lead and support projects, ensuring milestones and stakeholder engagement.
• Analyse operational data and produce insightful reports to inform decisions and drive improvements.
• Collaborate to ensure smooth day-to-day volunteering operations across teams.
• Support and guide colleagues, promoting a collaborative and inclusive environment.
• Build understanding across Volunteer Proposition to enable cross-functional working.
• Ensure compliance with volunteering legislation and organisational policies.

Skills

Organisational skills

Data analysis

Stakeholder management

Problem solving

Team guidance

Tools

Microsoft 365

Salesforce

Siebel

Jotform

Contentful

Job description

We're looking for a highly organised and proactive Operations Senior Executive to play a key role in delivering operational excellence across our Volunteer Proposition. This is an exciting opportunity for someone who thrives on improving processes, managing systems, analysing data, and working collaboratively with stakeholders to create a seamless volunteer experience. Supporting the Volunteering Operations Manager and junior members of the team, you'll help ensure the stability, effectiveness, and future growth of our volunteering proposition by implementing and optimising processes, systems, and ways of working that support both volunteers and volunteer managers.What will I be doing?

• Partner with colleagues across the Volunteer Proposition and wider organisation to deliver a consistent and positive volunteer experience.
• Lead the development, improvement and implementation of operational processes, guidance and documentation, identifying opportunities to improve efficiency and effectiveness.
• Manage department inboxes and operational queries, identifying trends and recommending improvements.
• Develop and maintain a strong working knowledge of key systems and platforms including Microsoft 365, Salesforce, Siebel, Jotform and Contentful
• Lead and support a variety of projects, ensuring milestones are achieved and stakeholders remain engaged throughout.
• Analyse operational data and produce insightful reports and presentations that inform decision-making and drive continuous improvement.
• Collaborate with operational colleagues to ensure smooth day-to-day delivery of volunteering operations, including providing cover for key operational activities when required.
• Support and guide colleagues, acting as a positive role model within the team and contributing to a collaborative, inclusive working environment.
• Build a strong understanding of all areas within the Volunteer Proposition to support cross-functional working.
• Ensure compliance with relevant volunteering legislation and organisational policies and procedures. Experience managing or supporting the implementation of systems, processes, or operational improvements.
• Strong organisational skills with the ability to manage multiple priorities and deadlines effectively.
• Excellent problem-solving abilities and a proactive, solutions-focused approach.
• Strong stakeholder management, communication and influencing skills.
• Experience supporting or providing guidance to colleagues and team members.
• Excellent attention to detail and commitment to high-quality work.
• The ability to adapt and remain effective in a fast-changing environment.
• A collaborative mindset and a genuine commitment to team success.
• Strong self-awareness and a desire to continually learn and develop.
• Good working knowledge of Microsoft Office applications, with advanced Excel skills desirable.

Our organisation values are designed to guide all that we do. Bold: Act with ambition, courage and determination Credible: Act with rigour and professionalism, We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.