Volunteer Ops Lead: Process & Data Excellence

Cancer Research UK; London Borough of Newham; On-site; GBP 40,000 - 48,000; Full time

Job summary

Cancer Research UK is seeking an highly organised Operations Senior Executive to drive operational excellence across the Volunteer Proposition. You will improve processes, manage systems, analyse data and collaborate with stakeholders to create a seamless volunteer experience.

Supporting the Volunteering Operations Manager and junior team members, you will implement and optimise workflows, ensure compliant practices, and contribute to the growth of our volunteering proposition.

Qualifications

• Excellent organisational skills with the ability to manage multiple priorities.
• Strong problem-solving and analytical abilities.
• Excellent stakeholder management and communication skills.
• Experience supporting or guiding colleagues.
• Proactive, collaborative and adaptable in a fast-changing environment.

Responsibilities

• Partner with teams to deliver a consistent and positive volunteer experience.
• Lead development, improvement and implementation of operational processes and guides.
• Manage department inboxes and operational queries, identify trends and improvements.
• Maintain knowledge of key systems including Microsoft 365, Salesforce, Siebel, Jotform and Contentful.
• Lead and support projects, ensuring milestones and stakeholder engagement.
• Analyse operational data and produce insightful reports to inform decisions and drive improvements.
• Collaborate to ensure smooth day-to-day volunteering operations across teams.
• Support and guide colleagues, promoting a collaborative and inclusive environment.
• Build understanding across Volunteer Proposition to enable cross-functional working.
• Ensure compliance with volunteering legislation and organisational policies.

Skills

Organisational skills

Data analysis

Stakeholder management

Problem solving

Team guidance

Tools

Microsoft 365

Salesforce

Siebel

Jotform

Contentful

Job description

Cancer Research UK is seeking an highly organised Operations Senior Executive to drive operational excellence across the Volunteer Proposition. You will improve processes, manage systems, analyse data and collaborate with stakeholders to create a seamless volunteer experience.

Supporting the Volunteering Operations Manager and junior team members, you will implement and optimise workflows, ensure compliant practices, and contribute to the growth of our volunteering proposition.