VoIP IT Helpdesk & Onboarding Exec - Remote

Jago Consultants; Thatcham; Hybrid; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Flexible home working

Job summary

Jago Consultants seeks a Helpdesk / Client Services Executive to manage onboarding projects and IT helpdesk tasks for VOIP solutions. You will use Salesforce, TaskRay, and Service Cloud to track accounts, tickets, and onboarding progress.

You will deliver user training, document processes, and generate weekly reports. A collaborative, customer-focused team environment and flexible home/remote work options are available.

Qualifications

• VOIP knowledge or experience in IT service delivery is preferred.
• Strong written and verbal communication with the ability to train users.

Responsibilities

• Manage VoIP tickets in Service Cloud, handling incidents and change requests.
• Create TaskRay onboarding projects and manage their progress.
• Oversee onboarding projects and coordinate with clients.
• Deliver end-user technical training face-to-face, virtually, or by email.
• Develop and document onboarding processes and ticketing workflows.
• Produce schedule and weekly ticket trend reports.

Skills

VOIP knowledge

IT helpdesk

customer service

communication

training delivery

prioritisation

Tools

Salesforce

TaskRay

Service Cloud

Job description

Jago Consultants seeks a Helpdesk / Client Services Executive to manage onboarding projects and IT helpdesk tasks for VOIP solutions. You will use Salesforce, TaskRay, and Service Cloud to track accounts, tickets, and onboarding progress.

You will deliver user training, document processes, and generate weekly reports. A collaborative, customer-focused team environment and flexible home/remote work options are available.