Voids Supervisor

Howells Solutions Limited; Watford; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Company van

Fuel card

Permanent role

28 days leave (pro rata)

Pension contribution 10%

Training & development

Benefits scheme

Agile working

Job summary

Howells Solutions Limited is recruiting an experienced Voids Supervisor for a leading Housing Association in Watford. You will oversee a multi-skilled trades team, coordinating void repairs and ensuring properties are returned to a high-quality lettable standard on time and within budget.

The role emphasises strong leadership, delivery of safe, efficient works, and a customer-focused service. You will work with other departments, manage performance, and participate in an out-of-hours rota if

Qualifications

• Experience supervising a multi-disciplined trades team.
• Strong experience in social housing maintenance.
• Experience with voids, reactive repairs or planned maintenance.
• Ability to manage operatives, subcontractors and suppliers.
• Knowledge of lettable standards and property maintenance.
• Strong organisational and communication skills.
• IT literate with MS Word, Excel and repairs systems.
• Full, clean UK driving licence.
• Able to obtain and maintain DBS clearance.

Responsibilities

• Lead, manage and motivate a multi-disciplinary team of voids operatives.
• Oversee day-to-day delivery of void maintenance works.
• Coordinate labour, materials and resources to maximise productivity.
• Ensure works meet lettable standards, budgets and timescales.
• Monitor performance of operatives, suppliers and subcontractors.
• Liaise with multiple departments to ensure smooth service.
• Carry out inspections and identify remedial works.
• Handle customer enquiries and maintain SME customer focus.
• Ensure health and safety procedures are followed on site.
• Submit timesheets, reports and other documentation.
• Support recruitment, development and performance management.
• Participate in out-of-hours rota as required.

Skills

Voids supervision

Team leadership

Social housing maintenance

Voids/reactive repairs

Contract performance

IT literacy

Full UK driving licence

DBS capable

Education

Construction-related qualification

Tools

Microsoft Word

Excel

Repairs management systems

Job description

Voids Supervisor

Permanent

£45,000 + Company Van & Fuel Card

Watford

Howells are recruiting an experienced Voids Supervisor on behalf of a leading Housing Association in the Watford area.

This is an excellent opportunity for an experienced and motivated Voids Supervisor to join an established team, overseeing a dedicated team of trades operatives responsible for preparing empty properties for new residents.

You will play a key role in managing the day-to-day delivery of void maintenance works, ensuring properties are returned to a high-quality lettable standard, within agreed timescales and budgets, whilst delivering an efficient and customer-focused service.

The Role

You will be responsible for leading, managing and motivating a team of multi-skilled trades operatives, coordinating void repairs and ensuring all works are completed efficiently, safely and to the required standard.

Key Responsibilities

• Lead, manage and motivate a multi-disciplined team of voids operatives, ensuring works are delivered efficiently and productively.
• Oversee the day-to-day delivery of void maintenance works, ensuring properties are returned within agreed turnaround times.
• Coordinate labour, materials and resources to maximise productivity and achieve key-to-key targets.
• Ensure all works are completed to the required Lettable Standard, within agreed budgets and timescales.
• Monitor the performance and quality of internal operatives, suppliers and subcontractors, ensuring all works meet contractual requirements and KPI targets.
• Liaise with the Voids Surveyor, Housing Teams and other departments to ensure a smooth and efficient service.
• Carry out inspections to ensure quality standards are maintained and identify any remedial works required.
• Deal with customer enquiries, complaints and any issues that may arise, ensuring a professional and customer-focused approach.
• Ensure all health and safety procedures are followed across sites and that working environments remain safe and tidy.
• Complete and submit all necessary timesheets, worksheets, reports and other documentation in line with company procedures.
• Support the recruitment, development and performance management of operatives, encouraging continuous improvement.
• Participate in an out-of-hours duty rota, including evenings, weekends and bank holidays, where required.

What We're Looking For

Essential Experience:

• Previous experience supervising or managing a multi-disciplined team of trades operatives.
• Strong experience within social housing maintenance.
• Experience working on voids, reactive repairs and/or planned maintenance programmes.
• Proven ability to manage operatives, subcontractors and suppliers to achieve performance targets.
• Good understanding of property maintenance, repairs processes and lettable standards.
• Strong organisational, planning and problem-solving skills.
• Excellent communication and customer service skills.
• IT literate, with experience using Microsoft Word, Excel and repairs management systems.
• Full, clean UK driving licence.
• Ability to obtain and maintain a satisfactory DBS check.

Desirable:

• Construction-related qualification or trade background.
• Experience managing contractor performance and driving service improvements.
• Knowledge of health and safety requirements within property maintenance.

What's on Offer?

• £45,000 annual salary
• Company van and fuel card
• Permanent position
• 28 days' annual leave (pro rata)
• Employer pension contribution of up to 10%
• Ongoing training and development opportunities
• Comprehensive employee benefits and rewards scheme
• Agile working arrangements