Voids Supervisor

WPS; London Borough of Croydon; On-site; GBP 40,000 - 46,000; Full time

Benefits offered by this job

Career progression

Training opportunities

Competitive salary

Job summary

WPS is seeking a proactive Voids Supervisor in Croydon to oversee refurbishment and turnaround works across our housing stock. You will manage a designated patch, coordinate trades, and ensure properties are presented to lettable standards for new tenants.

The role requires strong hands-on trade knowledge, excellent organisation, and a focus on customer outcomes. A UK driving licence and SSSTS are required; NVQ2 is desirable. Competitive salary and progression opportunities offered.

Qualifications

• SSSTS is essential.
• Strong trade background across carpentry/plumbing/plastering/general building.

Responsibilities

• Take responsibility for a designated patch, ensure voids are delivered on time, within budget and to quality standards.
• Manage end-to-end voids process from inspection to handover.
• Supervise operatives and subcontractors across trades; drive productivity and quality.
• Conduct pre- and post-void inspections and produce accurate specifications.
• Carry out quality checks to meet lettable standards and client requirements.
• Monitor health & safety compliance across sites.
• Manage turnaround times, KPIs, budgets, and contractor performance.
• Handle escalations professionally and coordinate with housing teams and stakeholders.
• Support continuous improvement and service delivery enhancements.

Skills

SSSTS

Trade skills

Multi-trade knowledge

Communication

Organisational skills

Driving licence

Education

NVQ Level 2

Job description

Join Our Team – Voids Supervisor

We're looking for a proactive and experienced Voids Supervisor in Croydon, overseeing the delivery of void property refurbishment and turnaround works across our housing stock. This role is ideal for someone with strong hands‑on trade knowledge and a passion for returning homes to a high standard, ready for new tenants.

If you thrive in a fast‑paced environment, enjoy managing multiple projects, and are committed to delivering excellent customer outcomes, this could be your next great opportunity.

Your Role Will Include

• Taking full responsibility for a designated geographical patch, ensuring void properties are delivered on time, within budget, and to the required quality standards.
• Managing the end‑to‑end voids process, from property inspection and scoping through to completion and handover.
• Supervising operatives and subcontractors across various trades, driving productivity, quality workmanship, and timely delivery.
• Conducting pre‑ and post‑void inspections, identifying required works and ensuring accurate specifications are produced.
• Carrying out quality checks and sign‑offs to ensure properties meet lettable standards and client requirements.
• Monitoring and enforcing health & safety compliance across all void properties and work sites.
• Managing void turnaround times, performance targets, and budgets to maximise efficiency and customer satisfaction.
• Handling escalations and queries professionally, working collaboratively to achieve positive outcomes.
• Liaising with housing teams, planners, contractors, and internal stakeholders to ensure smooth property handovers.
• Supporting continuous improvement initiatives and identifying opportunities to enhance service delivery and performance.

What We're Looking For

• SSSTS (Site Supervisor Safety Training Scheme) – essential.
• Strong trade background (e.g. carpentry, plumbing, plastering, or general building) with solid multi‑trade knowledge.
• NVQ Level 2 in a relevant trade (desirable).
• Proven experience supervising voids, planned works, repairs, or maintenance programmes within social housing or a similar environment.
• Strong understanding of void property processes, lettable standards, and refurbishment works.
• Ability to manage multiple properties, priorities, and workloads independently.
• Excellent communication, organisation, problem‑solving, and stakeholder management skills.
• Experience managing KPIs, turnaround times, budgets, and contractor performance.
• Full UK driving licence.

What You'll Get

• Ownership of your own patch with autonomy to manage void programmes and workloads.
• A supportive and collaborative team environment.
• Opportunities for career progression, development, and further training.
• Competitive salary and benefits package.

WPS is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds. We encourage you to apply even if you don't meet every requirement, as we value transferable skills and assess all applications fairly.

We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work. As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available, please contact us at [e-mail]

• Voids Supervisor.docx