Voids & Lettings Coordinator

4Recruitment Services Ltd; Greater London; On-site; GBP 26,000 - 34,000; Full time

Job summary

4Recruitment Services Ltd in Wembley is seeking an experienced Lettings Officer to coordinate the letting process for void properties and maximise rental income. You will ensure timely sign ups, maintain data records, and provide proactive customer service across all stages of lettings.

The role focuses on handling viewings, sign ups, and end-to-end lettings workflow, with strong emphasis on communication, timely responses, and collaboration with internal teams and external contractors.

Qualifications

• Experience in social housing, voids, lettings or tenancy management.
• Strong customer service orientation and ability to handle inquiries promptly.
• Excellent organisational and time-management skills.
• Ability to manage a high volume of tasks and meet deadlines.
• Experience coordinating contractors and lettings processes.

Responsibilities

• Coordinate viewings and sign ups with customers.
• Provide efficient administrative support for voids and lettings data.
• Deliver a customer-focused letting service for various tenancy types.
• Be the first point of contact for team queries and ensure timely responses.
• Manage documentation for viewings, sign ups, and handovers.
• Provide high levels of customer service and take ownership of issues.
• Coordinate with partners and other services to complete actions.

Skills

Social housing experience

Voids & lettings experience

Customer service

Organisational skills

Data management

Tools

MS Office

Job description

4Recruitment Services Ltd in Wembley is seeking an experienced Lettings Officer to coordinate the letting process for void properties and maximise rental income. You will ensure timely sign ups, maintain data records, and provide proactive customer service across all stages of lettings.

The role focuses on handling viewings, sign ups, and end-to-end lettings workflow, with strong emphasis on communication, timely responses, and collaboration with internal teams and external contractors.