Voids Operations & Performance Coordinator

Ealing Council (London Borough of Ealing); Greater London; On-site; GBP 27,000 - 34,000; Full time

Job summary

Ealing Council is seeking a Voids Business Support Officer on a permanent basis, 35 hours per week. The role supports the Voids Team to return vacant properties to a safe, compliant, and lettable standard quickly, coordinating processes, records, and communications with contractors and internal teams.

The post holder will monitor performance and expenditure, produce reports, process invoices, and contribute to reducing void turnaround times while minimising rental loss in a customer-focused

Qualifications

• Experience providing business support, administration, or operational support within housing or facilities management.
• Experience maintaining records, databases, and management information systems.
• Experience monitoring performance data, producing reports, and tracking KPIs.
• Experience coordinating multiple tasks and deadlines in a fast-paced environment.
• Experience processing invoices, purchase orders, and expenditure records.
• Experience working with contractors, suppliers, and internal teams.
• Strong customer service ethos and professional communications.
• Able to use initiative and know when to seek guidance.
• Awareness of social housing performance measures and void targets.

Responsibilities

• Provide administrative and operational support to the Voids Team, ensuring tasks meet timescales.
• Maintain records, databases, and housing management systems for void properties.
• Raise, track, and monitor work orders, inspections, and contractor activities.
• Produce performance reports, monitor KPIs, and support data analysis.
• Process invoices, purchase orders, and other financial transactions.
• Act as key contact for internal teams, contractors, and stakeholders.
• Support compliance by maintaining documentation and certifications.
• Assist with audits, quality checks, and continuous improvement initiatives.
• Contribute to reducing void turnaround times and rental loss with customer focus.

Skills

Housing administration

Record keeping

KPIs reporting

Stakeholder coordination

Invoicing

Customer service

Self-motivation

Social housing knowledge

Tools

MRI

Northgate

Civica

Orchard

NEC Housing

Job description

Ealing Council is seeking a Voids Business Support Officer on a permanent basis, 35 hours per week. The role supports the Voids Team to return vacant properties to a safe, compliant, and lettable standard quickly, coordinating processes, records, and communications with contractors and internal teams.

The post holder will monitor performance and expenditure, produce reports, process invoices, and contribute to reducing void turnaround times while minimising rental loss in a customer-focused