Voids Operations & Performance Coordinator

London Borough of Ealing; City Of London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Permanent contract

Job summary

London Borough of Ealing is seeking a permanent Voids Business Support Officer to join the Voids Team, working 35 hours per week. The role provides essential administrative, operational, and performance support to ensure vacant properties are restored to a safe, compliant and lettable standard within agreed timescales.

You will raise and track work orders, manage records, monitor KPIs, process invoices, and liaise with contractors and internal teams to deliver an efficient voids service and

Qualifications

• Experience providing business support, administration, or operational support within housing, property, repairs, maintenance, or facilities management.
• Experience maintaining accurate records, databases, and management information systems.
• Experience monitoring performance data, producing reports, and tracking KPIs.
• Experience coordinating multiple tasks, stakeholders, and deadlines in a fast-paced environment.
• Experience processing invoices, purchase orders, and expenditure records.
• Experience working with contractors, suppliers, and internal service teams.
• Experience delivering excellent customer service and handling enquiries professionally.
• Self-motivated with initiative and sound decision-making.
• Awareness of social housing performance measures, void turn-around targets and rental loss impacts.

Responsibilities

• Provide administrative and operational support to the Voids Team, ensuring processes are completed efficiently and within agreed timescales.
• Maintain accurate records, databases, and housing management systems relating to void properties and associated works.
• Raise, track, and monitor work orders, inspections, and contractor activities throughout the void lifecycle.
• Produce performance reports, monitor key performance indicators (KPIs), and support data analysis to drive service improvements.
• Process invoices, purchase orders, and other financial transactions while monitoring void-related expenditure.
• Act as a key point of contact for internal teams, contractors, and stakeholders, ensuring effective communication and timely resolution of queries.
• Support compliance by maintaining accurate documentation and ensuring required certifications and records are in place.
• Assist with audit activities, quality assurance checks, and continuous improvement initiatives.
• Contribute to reducing void turnaround times, minimising rental loss, and delivering an effective, customer-focused voids service.

Skills

Housing administration

Records management

KPI reporting

Stakeholder coordination

Invoicing processing

Contractor liaison

Customer service

Initiative

Social housing knowledge

Tools

MRI

Northgate

Civica

Orchard

NEC Housing

Job description

London Borough of Ealing is seeking a permanent Voids Business Support Officer to join the Voids Team, working 35 hours per week. The role provides essential administrative, operational, and performance support to ensure vacant properties are restored to a safe, compliant and lettable standard within agreed timescales.

You will raise and track work orders, manage records, monitor KPIs, process invoices, and liaise with contractors and internal teams to deliver an efficient voids service and