Voids & Garages Performance Lead

BASILDON BOROUGH COUNCIL; Basildon; On-site; GBP 23,000 - 29,000; Full time

Job summary

BASILDON BOROUGH COUNCIL is seeking a proactive Voids & Garage Officer to manage the council's void properties and garage portfolio. You will coordinate the voids process from notice through to sign-up and tenancy commencement, while focusing on minimising rental loss and delivering strong customer outcomes.

The role requires experience handling customer enquiries, data analysis, and strong IT skills with housing management systems.

Qualifications

• Experience delivering high-quality customer service in a busy environment.
• Ability to collect, analyse and present performance data.
• Strong administrative and organisational skills.
• A proactive approach to improving processes and outcomes.
• Capability to prioritise workloads and work effectively in a team.

Responsibilities

• Coordinate void properties and garages from notice through to sign-up and tenancy commencement.
• Support management of the voids and garages service to minimise rental loss and improve turnaround times.
• Work with colleagues, contractors and external partners to ensure smooth operation and customer satisfaction.

Skills

Customer service

Data analysis

Organization

IT skills

Teamwork

Tools

Housing management systems

Databases

Job description

BASILDON BOROUGH COUNCIL is seeking a proactive Voids & Garage Officer to manage the council's void properties and garage portfolio. You will coordinate the voids process from notice through to sign-up and tenancy commencement, while focusing on minimising rental loss and delivering strong customer outcomes.

The role requires experience handling customer enquiries, data analysis, and strong IT skills with housing management systems.