Voids & Garages Officer

BASILDON BOROUGH COUNCIL; Basildon; On-site; GBP 23,000 - 29,000; Full time

Job summary

BASILDON BOROUGH COUNCIL is seeking a proactive Voids & Garage Officer to manage the council's void properties and garage portfolio. You will coordinate the voids process from notice through to sign-up and tenancy commencement, while focusing on minimising rental loss and delivering strong customer outcomes.

The role requires experience handling customer enquiries, data analysis, and strong IT skills with housing management systems.

Qualifications

• Experience delivering high-quality customer service in a busy environment.
• Ability to collect, analyse and present performance data.
• Strong administrative and organisational skills.
• A proactive approach to improving processes and outcomes.
• Capability to prioritise workloads and work effectively in a team.

Responsibilities

• Coordinate void properties and garages from notice through to sign-up and tenancy commencement.
• Support management of the voids and garages service to minimise rental loss and improve turnaround times.
• Work with colleagues, contractors and external partners to ensure smooth operation and customer satisfaction.

Skills

Customer service

Data analysis

Organization

IT skills

Teamwork

Tools

Housing management systems

Databases

Job description

We are looking for a proactive individual to join our Housing Service and play a key role in ensuring our empty homes are re-let quickly and efficiently while maximising income from our garage portfolio. As a Voids & Garage Officer, you will support the management of the Council's void properties and garages service, helping to minimise rental loss, improve turnaround times and deliver excellent customer outcomes. You will work closely with colleagues, contractors and external partners to coordinate the voids process from notice through to sign-up and tenancy commencement.

• Experience of achieving performance targets in a customer-focused environment.
• Experience handling customer enquiries and resolving complaints. Strong administrative and organisational skills.
• Experience collecting, analysing and presenting performance data.
• Good IT skills and experience using housing management systems and databases.
• Excellent customer service skills and a commitment to continuous improvement.
• The ability to prioritise workloads, meet deadlines and work effectively as part of a team.

(Include essential skills, qualification, knowledge, experience etc taken from person specification)

Please note: Basildon Borough Council is committed to safeguarding and promoting the welfare of children and adults, and expects all employees, contractors and volunteers to share its' commitment, while implementing a range of policies to prevent abuse, harm or exploitation across all departments. We are proud to be a disability confident employer. As a Disability Confident employer, we are committed to inclusive recruitment, encouraging applications from disabled people and we will guarantee an interview to all disabled applicants who meet the essential criteria for the role. We are committed to creating a workplace where everyone feels valued, respected and able to thrive. We value the diversity of our community and aim to have a workforce that reflects this. We welcome applications from all backgrounds, cultures and identities, and are particularly keen to hear from underrepresented groups. We are proud holders of the Defence Employer Recognition Scheme (ERS) Silver Award, demonstrating our commitment to supporting the Armed Forces community and aligning with the values of the Armed Forces Covenant. All offers of employment are subject to pre-employment checks and clearance.