Voids Contract Manager

Peabody; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

Peabody is seeking a Voids Contract Manager to drive performance and improve outcomes for residents by effectively managing voids contracts and returning empty homes to use swiftly.

You will monitor contractor performance against KPIs, budgets and risk, while supporting procurement, governance and compliance activities and using data to drive service improvements across the operation.

Qualifications

• Experience managing voids/contracts in housing, repairs or construction.
• Strong budget management and cost control abilities.
• Excellent communication and negotiation capabilities with external partners.
• Proven track record using performance data to drive improvements.

Responsibilities

• Manage voids contracts, ensuring KPIs, quality standards and value-for-money targets.
• Monitor contractor performance, spend, risk and works in progress and drive improvements.
• Support procurement, contract governance, audits and compliance activities.
• Use data and customer feedback to improve service performance and outcomes for residents.

Skills

Contract management

Commercial awareness

Stakeholder management

Negotiation skills

Data-driven decisions

Job description

Voids Contract Manager – Drive Performance and Improve Customer Outcomes

Are you an experienced Contract Manager with a background in repairs, maintenance or housing? As a Voids Contract Manager, you'll play a key role in managing contractor performance, driving value for money and ensuring empty homes are returned to use quickly and efficiently.

Working closely with operational teams, contractors and stakeholders across Peabody, you'll oversee void works contracts, improve service performance and help deliver better outcomes for residents.

What You'll Be Doing

• Manage voids contracts, ensuring contractors deliver against KPIs, quality standards and value-for-money targets.
• Monitor contractor performance, spend, risk and works in progress, driving improvements where required.
• Support procurement, contract governance, audits and compliance activities across the service.
• Use data, insight and customer feedback to improve service performance and support more proactive property management.

What You'll Bring

• Contract management experience within housing, repairs, maintenance, construction or a related environment.
• Strong commercial awareness, including budget management, contractor performance and risk management.
• Excellent stakeholder management, communication and negotiation skills.
• Experience using data and performance information to drive service improvement and better customer outcomes.

Why Join Us?

When you join Peabody, you're joining a team guided by our values:

Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.