Voids Administrator – Social Housing Scheduling & Billing

mearsgroup; Evesham; On-site; GBP 17,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays

Life assurance

Van & Fuel card

Refer a friend schemes

Pension scheme

Employee Assistance Programme

Mears Rewards discounts

Training and development opportunities

Annual Mears Fun Day

Volunteering leave

Job summary

Mears Group is hiring an Administrator to support void property operations in Evesham. You will handle communications, manage purchase orders and invoices, maintain records, and ensure a smooth process with a focus on customer experience.

The role requires organisation, timely updates, and collaboration with colleagues and service users while upholding health & safety and company procedures.

Qualifications

• Experience in an administrative environment, ideally within the social housing sector.
• Experience in diary management and associated administrative tasks.
• Proven ability to manage administrative processes accurately and efficiently.
• Strong time management, planning, and organisational skills.
• Confident using computerised systems and Microsoft Office applications.
• Excellent written, verbal, and interpersonal communication skills.
• Strong customer service ethos with a professional approach to all interactions.

Responsibilities

• Supporting administrative tasks across void property operations and internal departments.
• Recording and responding to client, contractor, and service user communications relating to void works via telephone and email.
• Managing materials requisitions, purchase orders, and invoicing processes for void refurbishment and repair activities.
• Inputting cost data to support the timely completion, sign-off, and billing of void property work orders.
• Coordinating with operatives, supervisors, and subcontractors to support efficient turnaround of vacant properties.
• Monitoring progress of void works and liaising with colleagues to ensure accurate and timely updates are shared.
• Assisting with scheduling appointments, access arrangements, and property readiness activities.
• Maintaining company assets in line with policy and reporting any damages.
• Attending meetings and training sessions as required.
• Upholding high standards of professionalism, health & safety, and customer care throughout the process.

Skills

Diary management

MS Office

Administrative experience

Time management

Communication skills

Tools

Microsoft Office applications

Job description

Mears Group is hiring an Administrator to support void property operations in Evesham. You will handle communications, manage purchase orders and invoices, maintain records, and ensure a smooth process with a focus on customer experience.

The role requires organisation, timely updates, and collaboration with colleagues and service users while upholding health & safety and company procedures.