Voids Administrator — Client-Focused Operations

Wates Group; Birmingham; On-site; GBP 26,000 - 34,000; Full time

Job summary

The Wates Group is seeking a meticulous Voids Administrator in Minworth, near Birmingham. You will support supervisors and sub-contractors, manage documentation, and maintain accurate records to ensure void property works run efficiently and safely to client standards.

You’ll need strong Microsoft Office skills, especially Excel, and excellent communication. A proactive, team-focused attitude and attention to detail are essential as you liaise with clients and internal teams and prepare reports

Qualifications

• Proficiency in Microsoft Office, especially Excel (formulas knowledge will be tested).
• Strong verbal and written communication skills are essential.
• Commercial awareness and understanding of NHF schedules.

Responsibilities

• Provide administrative support to supervisors and contractors
• Ensure jobs are completed on time and in line with client guidelines
• Gather and manage Health & Safety documentation
• Prepare and distribute relevant paperwork/orders to sub-contractors
• Attend client meetings and resolve issues confidently
• Advise sub-contractors on company policies and procedures
• Respond to variation requests in line with client protocols
• Produce weekly job status reports and follow up on incomplete tasks
• Maintain and update spreadsheets, cost trackers, and client reports
• Review and sign off sub-contractor invoices; resolve queries with the commercial team

Skills

Microsoft Office

Excel formulas

Communication skills

Customer focus

Team player

Attention to detail

NHF schedules

Job description

The Wates Group is seeking a meticulous Voids Administrator in Minworth, near Birmingham. You will support supervisors and sub-contractors, manage documentation, and maintain accurate records to ensure void property works run efficiently and safely to client standards.

You’ll need strong Microsoft Office skills, especially Excel, and excellent communication. A proactive, team-focused attitude and attention to detail are essential as you liaise with clients and internal teams and prepare reports