Voice/Networking Engineer

Adecco; Gloucester; On-site; GBP 36,000 - 47,000; Full time

Benefits offered by this job

Hybrid working options

Pension contribution matching

Employee discounts

Wellbeing support

Gym membership

Job summary

Gloucestershire Police in Quedgeley, Gloucester is seeking a Voice/Networking Engineer to join the ICT team. The role requires substantial experience in voice systems and networking, with responsibility for configuring, installing, and maintaining voice and data networks.

The successful candidate will work on 37 hours per week with on-call duties, and must meet security vetting requirements. The position offers hybrid working options and a competitive salary range (£35,772–£47,046 per annum).

Qualifications

• Experience with Cisco CUCM, UCCE, MS Teams, SIP and voice networking.
• Broader networking expertise including Solarwinds and LAN/WAN.
• Knowledge of Cisco LAN/WAN, firewalls (Cisco, Checkpoint, Palo Alto), Cisco ISE, MAB 802.1x, and Cisco Wi‑Fi is desirable.

Responsibilities

• Perform routine configuration, installation, and reconfiguration of hardware and software per standards.
• Utilise network management tools to diagnose and resolve issues within SLAs.
• Plan, install, upgrade, and maintain LAN/WAN for data, voice, text or image communication.
• Conduct surveys to determine network connection requirements.
• Provide first-level help desk support and escalate when needed.
• Carry out backups and restore data using standard procedures.
• Generate reports on network load and performance.
• Maintain records of all hardware/software changes for configuration management.
• Address malfunctions by coordinating with colleagues and external resources.
• Participate in 24-hour on-call and out-of-hours rotas (one week in four).

Skills

Cisco CUCM

UCCE

MS Teams

SIP

Voice networking

Solarwinds

LAN/WAN

Tools

Cisco LAN/WAN

Firewalls (Cisco)

Check Point

Palo Alto

Cisco ISE

MAB 802.1x

Cisco Wi-Fi

Job description

Job Title

Voice/Networking Engineer

Location

Quedgeley Gloucester

Contract Type

Permanent

Salary

£35,772 - £47,046 per annum

Overview

Our client, Gloucestershire Police are seeking a Voice/Networking Engineer to join their team in Quedgeley. This role requires a candidate with substantial experience in both voice and networking technologies, with a particular emphasis on voice systems.

Key Responsibilities

• Perform routine configuration, installation, and reconfiguration of hardware and software as per organisational standards.
• Employ network management tools to investigate, diagnose, and resolve network issues, adhering to service level agreements.
• Conduct planning, installation, upgrades, and maintenance of local and wide area networks for data, voice, text, or image communication.
• Execute surveys to determine network connection requirements.
• Provide first-level support at a help desk, resolving the majority of inquiries and escalating when necessary.
• Carry out system backups and restore data using standard procedures and tools.
• Generate reports on network load and performance statistics using management system tools.
• Install or remove hardware/software following provided installation instructions, ensuring clear communication with affected users.
• Maintain accurate records of all hardware/software changes for configuration management.
• Address malfunctions by coordinating with experienced colleagues and external resources to maximise network asset utilisation.
• Participate in 24-hour on-call and out-of-hours rotas, typically one week in four.

Qualifications and Experience Required

• Essential: Experience with Cisco CUCM, UCCE, MS Teams, SIP, and voice networking.
• Broader networking expertise, including Solarwinds and LAN/WAN knowledge, is required.
• Desirable: Knowledge of Cisco LAN/WAN, firewalls (Cisco, Checkpoint, Palo Alto), Cisco ISE, MAB 802.1x, and Cisco Wi-Fi.

Working Pattern

Normal working hours will average 37 per week, with flexibility to accommodate service needs, including potential shift, night, weekend, and public holiday work.

Additional Information

• Vetting Level: The role requires Management Vetting (MV) as a minimum; Security Clearance (SC) is preferred.
• Due to the police vetting criteria you must have resided within the UK continuously for at least 5 years at the time of application.
• Mobility: The organisation may request relocation to different posts within Gloucestershire as business needs arise.
• Training and development: Ongoing training will be provided to maintain relevant skills and knowledge.

Employee Benefits

• Hybrid working options
• Pension contribution matching
• Employee discounts
• Wellbeing support
• Gym membership

Equal Opportunities

Adecco is a disability-confident employer.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.