Senior Voice & Network Engineer

Lord Search & Selection; Birmingham; On-site; GBP 45,000 - 65,000; Full time

Job summary

Lord Search & Selection in North Birmingham is seeking a Senior Voice & Network Engineer for a varied, hands-on role covering 2nd/3rd line support, projects, and client‑facing engineering across hosted voice, networking, security, and Cyber Essentials.

You'll survey sites, design solutions, install and configure equipment, manage SBCs and carrier integrations, and contribute to pre‑sales and solution design. A full UK driving licence and national travel are essential.

Qualifications

• 2nd/3rd Line Voice & Network experience within an MSP, telco or communications environment.
• Strong networking knowledge across routing, switching, VLANs, firewalls and Wi‑Fi.
• Strong understanding of SIP, RTP, codecs, QoS and NAT.
• Site survey and installation experience.
• A full UK driving licence.
• Experience with SBCs, Cisco Meraki, Ubiquiti, Wildix, Gamma iPECS, CCNA, SD‑WAN/SASE or pre‑sales would be advantageous.

Responsibilities

• Cover 2nd and 3rd line support, technical projects and client‑facing engineering.
• Work across hosted voice and VoIP solutions, network design, connectivity and security.
• Conduct site surveys, installations and configuration.
• Manage SBCs and carrier integrations.
• Perform complex fault finding and root‑cause analysis.
• Contribute to pre‑sales and solution design.

Skills

Voice engineering

Network engineering

SIP/RTP

QoS

Wi‑Fi

VLANs

Firewalls

Site surveys

CCNA

Pre-sales

Tools

Gamma iPECS Cloud

Cisco Meraki

Ubiquiti UniFi

Wildix

SBCs

Colt connectivity

Job description

Confidential Opportunity | Senior Voice & Network Engineer

North Birmingham - Office & Field Based | Growing MSP

Leading Voice & Network Engineering Within a Leading IT / Cloud Services MSP Environment

Are you a 2nd/3rd Line Voice & Network Engineer looking for more variety and responsibility? Want to work across VoIP, networking, connectivity, security, site design, installations and Cyber Essentials rather than being tied to a service desk? This could be an excellent next move.

An established and growing Managed Service Provider (MSP) is looking for a Senior Voice & Network Engineer to become a key technical specialist within its team.

The Role

This is a genuinely varied, hands-on position covering 2nd and 3rd line support, technical projects and client-facing engineering. You'll work across:

• Hosted voice and VoIP solutions
• Network design, connectivity and security
• Site surveys, installations and configuration
• SBCs and carrier integrations
• Complex fault finding and root-cause analysis
• Cyber Essentials assessments
• Technical pre-sales and solution design
• New technology and vendor evaluation
• Technologies including Gamma iPECS Cloud, Wildix/x-bees, Cisco Meraki, Ubiquiti UniFi, SBCs and Colt connectivity.

Voice & Networking

• You’ll need strong practical knowledge of; SIP | RTP | Codecs | QoS | NAT | Routing | Switching | VLANs | Firewalls | Wi‑Fi
• You’ll also be comfortable using Wireshark or similar to get to the root cause of complex voice and network issues.
• You’ll be involved from the beginning‑surveying sites, designing solutions, installing and configuring equipment and providing ongoing support.

Cyber Security

A major part of the role will be becoming a Cyber Essentials assessor, carrying out assessments for clients as part of an accredited Certification Body.

Already qualified – Great! Not yet qualified? The company will fund the training and certification. There is also a progression route towards Cyber Essentials Plus.

Who Are We Looking For?

You’ll ideally have:

• 2nd/3rd Line Voice & Network experience within an MSP, telco or communications environment
• Strong networking knowledge across routing, switching, VLANs, firewalls and Wi‑Fi
• Strong understanding of SIP, RTP, codecs, QoS and NAT
• Site survey and installation experience
• A full UK driving licence
• Experience with SBCs, Cisco Meraki, Ubiquiti, Wildix, Gamma iPECS, CCNA, SD‑WAN/SASE or pre‑sales would be advantageous.
• Can manage their own workload and see issues through.
• Can talk technical with engineers and explain the same issue clearly to clients.

This isn’t a fully remote, desk‑only engineering role. You’ll be based in the office with national client travel, giving you genuine variety in your week.