Visitor Services Team Leader

RHS Chelsea Flower Show Peter Beales Roses Limited; Worsley; On-site; GBP 25,000 - 38,000; Full time

Benefits offered by this job

Free parking

Free access to RHS Gardens

25 days' holiday

Bike to work

Pension

Employee assistance programme

Garden magazine access

External studies sponsorship

Job summary

The Royal Horticultural Society is seeking a Visitor Services Team Leader at RHS Garden Bridgewater in Salford. You will lead the Visitor Services team to deliver outstanding customer experiences, welcome visitors, manage flow and drive income through memberships, donations and shop sales.

This role requires exceptional interpersonal and communication skills, a flexible, proactive approach and the motivation to continually improve the Visitor Services team, reporting to the Visitor Services

Qualifications

• Exceptional interpersonal and communication skills required.
• Flexible and proactive approach to role.
• Resilience and motivation to seek continual improvement of Visitor Services.

Responsibilities

• Lead and develop the Visitor Services team to deliver excellent customer service.
• Ensure an excellent welcome and manage the flow of visitors into the Garden.
• Achieve financial targets including new membership conversions, gift aid donations and guide book sales.
• Contribute to recruitment, induction and training of new team members/volunteers.
• Take a lead on team performance and development reviews.
• Report daily sales figures to the Visitor Services Manager and relevant departments.

Skills

Team leadership

Customer service

Interpersonal skills

Communication

Training & recruitment

Job description

The Royal Horticultural Society (RHS), the UK's leading gardening charity inspiring everyone to grow, is looking for an exceptional Visitor Services Team Leader at the new RHS Garden Bridgewater in Salford.

Overview of the role

• Lead and develop the Visitor Services team to deliver excellent customer service.
• Ensure an excellent welcome and manage the flow of visitors into the Garden.
• Achieve financial targets including new membership conversions, gift aid donations and guide book sales.
• Contribute to recruitment, induction and training of new team members/volunteers.
• Take a lead on team performance and development reviews.
• Report daily sales figures to the Visitor Services Manager and relevant departments.

We are looking for an exceptional person able to work at both a Team Leader and 'hands on' level, demonstrating exceptional interpersonal and communication skills, with a flexible and proactive approach and the resilience and motivation to seek continual improvement of the Visitor Services Team.

About the RHS

To work for the Royal Horticultural Society (RHS) is to join a thriving charity, whose mission is to inspire everyone to grow. Everything we do is built on the transformational power of gardening - and the benefits it brings to people, places and our planet.

Known globally for our inspirational Shows and five spectacular Gardens, our work extends to leading ground-breaking climate research, running community outreach programmes, and setting the standards in horticultural education. With the recent opening of RHS Garden Bridgewater and Hilltop, the world's first dedicated Centre for Gardening Science, at RHS Garden Wisley, there has never been a more exciting time to be part of our journey to make the UK a greener, and more beautiful place.

And we couldn't do this without our people. We're proud of the knowledge, enthusiasm and ideas that each one of our team members brings. From working across our social media channels, to volunteering in the Gardens, from serving customers in our Garden Centres to running national marketing campaigns, we believe that every member of the RHS team should have the opportunity to make a difference.

Employee benefits

The RHS provides a number of great benefits for employees including:

• Flexible / agile working is offered depending on the role
• Free parking for staff working at one of the five gardens
• Free access to all RHS Gardens and Flower Shows
• 20% discount on all RHS Retail
• Discounted food and drink from the catering outlets at the gardens
• Employee discounts at high street retailers and cash back scheme
• 25 days' holiday (increasing to 28 and 30 with service)
• Bike to work scheme
• Pension with employers' contribution, which increases with length of service
• Employee Assistance Programme for staff and immediate family
• Monthly Garden magazine and access to gardening advice
• Sponsorship for external studies

Safeguarding and Inclusion

The RHS is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all personnel to share in this commitment. We are an inclusive employer, and we welcome applicants from all backgrounds and support flexible ways of working wherever possible and appropriate to the role.

We are committed to building an inclusive and diverse RHS, where everyone feels welcome, supported and able to be their full selves at work. We know that having a wide range of voices, experiences, and perspectives helps us achieve our mission of being there for everyone on their lifelong adventure with gardening.