Visitor Services Lead — Flexible Hours & Guest Experience

RHS Chelsea Flower Show Peter Beales Roses Limited; Worsley; On-site; GBP 25,000 - 38,000; Full time

Benefits offered by this job

Free parking

Free access to RHS Gardens

25 days' holiday

Bike to work

Pension

Employee assistance programme

Garden magazine access

External studies sponsorship

Job summary

The Royal Horticultural Society is seeking a Visitor Services Team Leader at RHS Garden Bridgewater in Salford. You will lead the Visitor Services team to deliver outstanding customer experiences, welcome visitors, manage flow and drive income through memberships, donations and shop sales.

This role requires exceptional interpersonal and communication skills, a flexible, proactive approach and the motivation to continually improve the Visitor Services team, reporting to the Visitor Services

Qualifications

• Exceptional interpersonal and communication skills required.
• Flexible and proactive approach to role.
• Resilience and motivation to seek continual improvement of Visitor Services.

Responsibilities

• Lead and develop the Visitor Services team to deliver excellent customer service.
• Ensure an excellent welcome and manage the flow of visitors into the Garden.
• Achieve financial targets including new membership conversions, gift aid donations and guide book sales.
• Contribute to recruitment, induction and training of new team members/volunteers.
• Take a lead on team performance and development reviews.
• Report daily sales figures to the Visitor Services Manager and relevant departments.

Skills

Team leadership

Customer service

Interpersonal skills

Communication

Training & recruitment

Job description

The Royal Horticultural Society is seeking a Visitor Services Team Leader at RHS Garden Bridgewater in Salford. You will lead the Visitor Services team to deliver outstanding customer experiences, welcome visitors, manage flow and drive income through memberships, donations and shop sales.

This role requires exceptional interpersonal and communication skills, a flexible, proactive approach and the motivation to continually improve the Visitor Services team, reporting to the Visitor Services