Visitor Services Lead – Garden Experience & Sales

RHS Chelsea Flower Show Peter Beales Roses Limited; Salford; Sur place; GBP 24 000 - 32 000; Plein temps

Avantages offerts par ce poste

Flexible working

Free parking

Free garden access

Retail discount 20%

Food discount

Employee discounts

Holiday entitlement 25 days

Bike to work

Pension contributions

Employee assistance

Gardening magazine

Study sponsorship

Résumé du poste

The Royal Horticultural Society (RHS) is seeking a Visitor Services Team Leader for RHS Garden Bridgewater in Salford to lead and develop the team delivering outstanding customer service. You will welcome visitors, manage flow, and drive key targets including memberships, gift aid and shop sales, while contributing to recruitment and training.

The role combines hands-on leadership with team development and daily sales reporting to the Visitor Services Manager.

Responsabilités

• Lead and develop the Visitor Services team to deliver excellent customer service.
• Ensure an excellent welcome and manage the flow of visitors into the Garden.
• Achieve financial targets including new membership conversions, gift aid donations and guide book sales.
• Contribute to recruitment, induction and training of new team members/volunteers.
• Take a lead on team performance and development reviews.
• Report daily sales figures to the Visitor Services Manager and relevant departments.

Description du poste

The Royal Horticultural Society (RHS) is seeking a Visitor Services Team Leader for RHS Garden Bridgewater in Salford to lead and develop the team delivering outstanding customer service. You will welcome visitors, manage flow, and drive key targets including memberships, gift aid and shop sales, while contributing to recruitment and training.

The role combines hands-on leadership with team development and daily sales reporting to the Visitor Services Manager.