Visitor Experience & Welcome Host

National Trust for Places of Historic Interest or Natural Beauty; Sevenoaks; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Pension

Free entry to NT places

Season ticket loan

EV car lease

Perks at work discounts

Holiday allowance

Job summary

The National Trust for Places of Historic Interest or Natural Beauty is seeking a Welcome & Service Team Member for Ightham Mote near Sevenoaks. You will greet visitors, provide information about the property, answer questions and help ensure a memorable visit.

This permanent role is based on annualised hours (1170 per year), roughly three days per week, with weekend and bank holiday work. Training and online assessment are part of the recruitment process, with interview dates in November.

Qualifications

• Strong customer service and communication skills.
• Ability to work well in a small team.
• Good organisational skills and adaptability.
• Willingness to learn new skills and processes.
• Commitment to providing a positive visitor experience.

Responsibilities

• Greet visitors warmly and provide information about the property.
• Answer questions and assist visitors to find what they need.
• Support membership recruitment and engagement activities.
• Work as part of the Welcome & Service team to deliver a high-quality visitor experience.

Skills

Customer service

Teamwork

Organisation

Flexibility

Learning mindset

Job description

The National Trust for Places of Historic Interest or Natural Beauty is seeking a Welcome & Service Team Member for Ightham Mote near Sevenoaks. You will greet visitors, provide information about the property, answer questions and help ensure a memorable visit.

This permanent role is based on annualised hours (1170 per year), roughly three days per week, with weekend and bank holiday work. Training and online assessment are part of the recruitment process, with interview dates in November.