Guest Experience Lead - Welcome & Membership Growth

National Trust; Chesterfield; Presencial; GBP 17.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension scheme up to 10%

Free entry to National Trust places

Rental deposit loan

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking

Descripción de la vacante

The National Trust at Hardwick is looking for a friendly front-of-house assistant to warmly welcome visitors, provide information, and ensure an enjoyable visit. This is a zero-hour, fixed-term role ending 28 February 2027, with weekend shifts and an online assessment required instead of a CV.

Reporting to the Welcome Manager, you will answer questions, share key property details, and help encourage membership while supporting events and social media outreach.

Formación

• Focused on giving great service to everyone you meet.
• Motivated to help achieve team targets.
• A team player, but also happy to work on your own initiative.
• Well-organised and adaptable.
• Willing to learn new skills.

Responsabilidades

• Deliver a great all-round customer service experience.
• Answer queries and listen to visitors’ needs to share accurate information.
• Help grow National Trust membership by talking confidently about support.
• Assist with property events and social media promotion.

Conocimientos

Customer service

Team player

Organised

Adaptable

Willing to learn

Descripción del empleo

The National Trust at Hardwick is looking for a friendly front-of-house assistant to warmly welcome visitors, provide information, and ensure an enjoyable visit. This is a zero-hour, fixed-term role ending 28 February 2027, with weekend shifts and an online assessment required instead of a CV.

Reporting to the Welcome Manager, you will answer questions, share key property details, and help encourage membership while supporting events and social media outreach.