Welcome Manager

National Trust for Places of Historic Interest or Natural Beauty; New Alresford; Vor Ort; GBP 26.000 - 32.000; Vollzeit

Benefits dieser Stelle

Substantial pension up to 10%

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Zusammenfassung

National Trust for Places of Historic Interest or Natural Beauty is seeking a Welcome Manager for Hinton Ampner. You will lead the welcome operation, including visitor reception and house opening, ensuring every visitor is warmly welcomed and enjoys a seamless visit that inspires ongoing support.

You’ll develop and lead a team of staff and volunteers, uphold high standards of service, and work to grow charitable income while ensuring safety and presentation across the property.

Qualifikationen

• Experience in visitor services, tourism or heritage settings.
• Strong organisational skills and attention to detail.
• Ability to manage financial performance and budgets.
• Adaptable, proactive and able to work under pressure.
• Commitment to delivering high standards of service.

Aufgaben

• Lead day-to-day welcome operation including visitor reception and house opening.
• Develop and lead a team of staff and volunteers to deliver outstanding visitor experiences.
• Ensure safety, presentation and visitor care across the property.
• Support growth of charitable income and community engagement.
• Resolve visitor concerns and maintain high service standards in line with National Trust policies.

Kenntnisse

Visitor services

Tourism/heritage

Organisational skills

Financial performance management

Adaptable under pressure

Jobbeschreibung

We’re looking for a Welcome Manager to join the team at Hinton Ampner.

This is an exciting opportunity for a people leader who is passionate about delivering exceptional visitor experiences. You’ll lead our welcome operation, including visitor reception and house opening, ensuring every visitor receives a warm welcome and has a memorable experience that inspires them to return and support the National Trust.

You’ll lead and develop our team of staff and volunteers, championing high standards of service, presentation and visitor care. You’ll play a key role in creating a welcoming, safe and well-presented property, while helping grow charitable income and ensuring our visitors feel connected to the special place they’re visiting.

Salary: £29,000 per annum.

Working Hours:37.5 hours per week, working patterns can be discussed at interview. The role involves regular weekend and bank holiday working.

Interview date: Tuesday 10 th November

What it's like to work here

Reporting to the Visitor Operations Manager and with direct line management responsibilities for the Welcome & Service Assistants, Service Assistants and Car Park Assistants.

Hinton Ampner is an elegant country manor set within tranquil gardens, with sweeping views across the South Downs. The house was lovingly rebuilt by its last owner, Ralph Dutton, following a devastating fire in 1960, and today is home to exquisite collections of ceramics, art and beautiful interiors.

With changing seasons, a varied programme of events and plenty to share with our visitors, no two days are quite the same. You’ll be part of a friendly, dedicated team who take pride in creating memorable visitor experiences and caring for this special place, helping ensure it can be enjoyed by generations to come.

As Welcome Manager, you’ll lead the day-to-day welcome operation at Hinton Ampner, overseeing visitor reception and house opening to ensure every visitor receives a warm welcome and enjoys a seamless, memorable visit. You’ll inspire and care for your team, encouraging them to give the highest standards of service and to help grow our charitable income. You and your team will be focused on helping everyone you meet to have their best possible day, whatever it takes.

You’ll be using good judgement and decision making to lead from the front, in line with National Trust guidelines, values and policies.

Working closely with colleagues across the property, you’ll help ensure our welcome is joined up with the wider visitor experience. You’ll use your judgement to resolve visitor concerns, maintain high standards of health and safety, and ensure our procedures are followed so that Hinton Ampner remains a safe, welcoming and beautifully presented place for everyone.

You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we're looking for

We'd love to hear from you if you’re:

• experienced in visitor services, tourism, heritage or similar situations
• naturally curious about people, and motivated to give the highest standards of service
• highly organised
• adept at managing financial performance
• up for a challenge, adaptable and responsive under pressure

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

National Trust place

Hinton Ampner, Bramdean, Alresford, SO24 0LA

Documents

Welcome Manager (Band 1) - B.pdf

Requirements

Compliance.Eligibility to Work in the UK

Additional information

Closing Date: 1st November 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, contact the people service centre.