Heritage Welcome & Visitor Experience Host

National Trust

Ightham

On-site

GBP 14,000 - 17,000

Full time

2 days ago

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Benefits offered by this job

Substantial pension

Free entry to National Trust places

Rental deposit loan

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking

Job summary

National Trust welcomes visitors to Ightham Mote, offering a warm, friendly welcome and essential information for a memorable visit. The role is based on annualised hours, with 1170 hours per year and an average of 3 days per week, plus weekend and bank holiday work. Salary is £15,502.50 with a fixed 12-month payment cycle.

Interview date is 9 November 2026 and an online assessment replaces CV submission. Reporting to the Welcome Manager, you’ll join a small team at Ightham Mote, a medieval

Qualifications

Focus on giving great service to everyone you meet.
Motivated to help achieve team targets.
Team player who can work on your own initiative.
Well-organised and adaptable.
Willing to learn new skills.

Responsibilities

Provide a warm, friendly welcome and information to visitors.
Answer queries and help visitors find everything they need.
Recruit new members and contribute to membership targets.
Link activities to National Trust causes and ongoing work.
Ensure visitors have an excellent service throughout their visit.

Skills

Customer service

Team targets

Team player

Organised

Adaptable

Willing to learn

Job description

Interview date is 9 November 2026 and an online assessment replaces CV submission. Reporting to the Welcome Manager, you’ll join a small team at Ightham Mote, a medieval

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