Visitor Experience Supervisor (Catering)

Southampton City Council; Southampton; On-site; GBP 30,000 - 32,000; Part time

Benefits offered by this job

Pension scheme

Death in service

Generous holiday

Flexible working

Training and development

Employee wellbeing support

Cycle to work

Volunteering days

Staff discounts

Job summary

Southampton City Council’s Museums, Art Gallery and Heritage Services seeks a Visitor Experience Supervisor (Catering) to supervise catering and hospitality delivery across venues, supporting visitors, volunteers and colleagues. The role requires strong catering experience, customer service, and the ability to guide others in a busy front-of-house environment.

The post is 19.625 hours over a 2-week rota, pro rata salary £29,742–£32,046 per year, with benefits and development opportunities within

Qualifications

• Catering experience is essential.
• Strong customer service skills are required.
• Ability to supervise and guide others is needed.
• Must be organised and able to stay calm under pressure.
• Commitment to food safety and inclusion is important.

Responsibilities

• Supervise the practical delivery of catering and hospitality activity within venues.
• Support rotas, stock control, waste management, tills and cashing up.
• Ensure café presentation, health and safety, food hygiene, licensing requirements and hospitality activity.
• Help achieve income targets and support venue hire and front of house activity.

Skills

Catering experience

Customer service

Team supervision

Organised

Job description

Visitor Experience Supervisor (Catering)

The Museums, Art Gallery and Heritage Servicesitswithin Southampton City Council’s Culture and Tourism Division and plays a vital role in sharing,celebratingand caring for Southampton’s rich art,historyand heritage. Through Southampton City Art Gallery, SeaCity Museum, Tudor House &Gardenand the city’s collections, we create opportunities for people to explore stories, ideas and experiences that connect communities,visitorsand future generations.

We are a public-facing, people-centred service that brings together collections, exhibitions, learning, engagement, volunteering, commercialactivityand venue operations. Our teams work collaboratively to provide welcoming, inclusive,safeand inspiring experiences for residents, schools, families, partners,communitiesand visitors to the city.

Joining the service means being part of a creative,supportiveand ambitious team that is committed to excellent visitor experience, meaningful communityconnectionand responsible care of the city’s heritage assets.

The Role

As Visitor Experience Supervisor (Catering), you will supervise the practical delivery of catering and hospitality activity within our venues. You will support visitors, volunteers,customersand colleagues to have enjoyable hospitality experiences whilemaintaininghigh standardsof food service, customer care,presentationand compliance.

You will organise day-to-day catering operations, supervise Visitor Experience Assistants, support rotas, food preparation, stock control, waste management, tills and cashing up, café presentation, health and safety, food hygiene, licensingrequirementsand hospitality activity. You will also help achieve income targets and support venue hire and wider front of house activity.

We are looking for someone with catering experience, strong customer serviceskillsand the confidence to support and guide others. You will need to be organised, practical and calm under pressure, with a clear commitment to food safety,inclusionand excellent visitor experience.

We have 1 post available averaging 19.625 hrs across a 2 week rota. Working pattern hours are

Week 1 Thursday-Saturday 09:15-16:30 and Sunday 10:30-16:00
Week 2 Thursday-Friday 09:15-16:30

If you are successful in being invited to interview, you may be asked to complete one or more interactive tasks on the day as part of the selection process.

Interview date estimated week commencing 2nd November

What we can offer you:

Salary: The salary band for this role is£29,742 - £32,046 per annum (pro rata). The starting salary is £29,742 (pro rata) with annual progression through the salary bands.

Here at SCC we have a range of different benefits, a few examples can be found below.

• Excellent local government pension with 15.2% employer contribution
• Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution)
• Generous holiday 25–31 days, based on role and service
• Flexible working options (role-dependent)
• Family-friendly policies - Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents
• Training and development, including coaching and mentoring
• Health and wellbeing support - Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks
• Veteran-friendly employer with the Armed Forces Covenant
• Retail discounts and savings through the Southampton City Council benefits platform
• Discounted memberships at local sports and fitness centres
• Sustainable travel benefits - low emission car scheme, cycle to work, season ticket loans
• Employee volunteering scheme with 2 paid days leave to volunteer

For further information on our benefits package please visit: Employee benefits (southampton.gov.uk)