Visitor Experience Assistant

HCT; Basingstoke; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Employer pension contributions

Employee Assistance Programme

Free eye tests

Job summary

Hampshire Cultural Trust is seeking a Visitor Experience Assistant to join its front-of-house team at Milestones Museum and Basing House in Basingstoke. The role involves welcoming visitors, delivering engaging experiences, and maintaining high standards across the museum environment.

You will work 37 hours per week, including regular weekends and evenings, with duties across reception, shop, and catering outlets, contributing to a memorable visitor journey.

Responsibilities

• Welcome visitors and deliver consistently excellent customer service across front-of-house areas.
• Assist in gift shop promoting products and catering outlets, ensuring an outstanding day out for visitors.

Job description

Visitor Experience Assistant

Application Deadline: 14 October 2026

Department: Operations

Employment Type: Permanent - Full Time

Location: Milestones Museum & Basing House

Reporting To: Sammy Russell

Compensation: £24,454.08 / year

Description

Level: 4A

Salary: £24,454.08 per annum

Location: Milestones Museum and Basing House, Basingstoke

Hours: 37 hours per week including regular weekends and evenings

Type of Contract: Permanent

Do you want to help bring cultural experiences to life?

You’ll be a vital member of our front of house team and at the heart of the visitor journey. From the moment visitors walk through the door to the time they leave, you’ll help create memorable, engaging and welcoming experiences for people of all ages.

You’ll work across a wide range of front of house areas. Whether you’re welcoming visitors, promoting products in the gift shop or serving in catering outlets, you’ll play a key role in ensuring visitors have an outstanding day out.

You’ll be responsible for upholding the highest front of house standards, delivering consistently excellent customer service and ensuring the museum is presented in its very best light. You might even find yourself in costume, helping bring Milestones’ historic streets to life!

A bit about you

A confident verbal communicator, you’ll excel at making others feel welcome and valued. You’ll have a strong drive to make the visitor experience at Milestones and Basing House the best it can be, ensuring each and every visitor has an excellent day out!

You’ll be a supportive team player, always willing to jump in and lend a hand, but also happy to work on your own initiative when necessary. You might even know a little about history yourself and be keen to pass your knowledge onto others in an engaging way.

Who we are

At Hampshire Cultural Trust we have a vision to create inspirational culture experiences that enrich and transform lives. We manage and support 20+ attractions and deliver county-wide outreach programmes that bring great culture to local communities. We also deliver a diverse range of wider social impact initiatives targeted at those who are most vulnerable or disadvantaged and who would not usually have access to arts and culture.

We promote equity, inclusion and diversity and a culture that actively values difference. We recognise that people from different backgrounds and experiences can enhance the way we perform and work and we encourage and support the physical and mental health and wellbeing of all our staff.

We have inclusive, valuing, and respectful of diversity, developing the ability to recruit and retain a diverse workforce that reflects the communities we serve. Therefore, we are committed to implementing reasonable adjustments for candidates with disabilities in our recruitment process and in employment.

The benefits of working for us

• 25 days annual leave + bank holidays (pro-rated for part time working)


• 5% Employer pension contributions


• Generous occupational maternity, adoption and paternity pay


• Enhanced occupational sick pay


• Generous compassionate leave scheme


• Paid emergency leave


• Industry leading Employee Assistance Programme


• Access to same day GP appointments for employees and their immediate family


• Life assurance scheme (x3 annual salary)


• Interest‑free Season ticket loans and travel loans from first day of employment


• Charity Worker Discounts Scheme (savings on retail, leisure, groceries, travel etc.)


• Access to free eye tests and vouchers towards glasses for VDU use


• Free flu vaccination vouchers


• Cycle to Work Scheme


• Health Cash Plan (cashback on dental, optical, medical for monthly subscription cost)


• Opportunities to learn, develop and progress


• Free tea and coffee


• Team Card - Free access to venues for friends and family, and discounts across café and retail

Timeframes

Closing date for applications: 14 October 2026

To find out more about us visit our website www.hampshireculture.org.uk and https://careers.hampshireculturaltrust.org.uk/.

If you have any queries relating to the recruitment process, email [e-mail] or call our enquiries line on 01962 398412.