Visitor Experience Supervisor (Catering) (17174)

Southampton City Council; Southampton; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Excellent pension scheme

Generous holiday entitlement

Flexible working options

Training and development

Health and wellbeing support

Staff volunteering days

Employee discounts

Sustainable travel benefits

Job summary

Southampton City Council is seeking a Visitor Experience Supervisor (Catering) to oversee catering and hospitality delivery across our venues within the Museums, Art Gallery and Heritage Service. You will support visitors, volunteers and colleagues to ensure enjoyable experiences while upholding high food service and safety standards.

The role requires organising day-to-day catering operations, supervising Visitor Experience Assistants, managing rotas, stock, cash handling and café presentation.

Qualifications

• Catering experience and ability to supervise catering operations.
• Strong customer service skills and a calm, practical approach under pressure.
• Ability to organise rotas, supervise staff, manage stock and ensure food safety.

Responsibilities

• Supervise practical delivery of catering and hospitality activity in venues.
• Support rotas, stock control, tills and cashing up, and cafe presentation.
• Ensure health and safety, food hygiene and licensing compliance while meeting income targets.

Skills

Catering experience

Customer service

Staff supervision

Cash handling

Job description

Visitor Experience Supervisor (Catering)

Visitor Experience Supervisor (Catering)

The Museums, Art Gallery and Heritage Service sits within Southampton City Council's Culture and Tourism Division and plays a vital role in sharing, celebrating and caring for Southampton's rich art, history and heritage. Through Southampton City Art Gallery, SeaCity Museum, Tudor House & Garden and the city's collections, we create opportunities for people to explore stories, ideas and experiences that connect communities, visitors and future generations.

We are a public-facing, people-centred service that brings together collections, exhibitions, learning, engagement, volunteering, commercial activity and venue operations. Our teams work collaboratively to provide welcoming, inclusive, safe and inspiring experiences for residents, schools, families, partners, communities and visitors to the city.

Joining the service means being part of a creative, supportive and ambitious team that is committed to excellent visitor experience, meaningful community connection and responsible care of the city's heritage assets.

As Visitor Experience Supervisor (Catering), you will supervise the practical delivery of catering and hospitality activity within our venues. You will support visitors, volunteers, customers and colleagues to have enjoyable hospitality experiences while maintaining high standards of food service, customer care, presentation and compliance.

You will organise day-to-day catering operations, supervise Visitor Experience Assistants, support rotas, food preparation, stock control, waste management, tills and cashing up, café presentation, health and safety, food hygiene, licensing requirements and hospitality activity. You will also help achieve income targets and support venue hire and wider front of house activity.

We are looking for someone with catering experience, strong customer service skills and the confidence to support and guide others. You will need to be organised, practical and calm under pressure, with a clear commitment to food safety, inclusion and excellent visitor experience.

We have 1 post available averaging 19.625 hrs across a 2 week rota. Working pattern hours are

Week 1 Thursday-Saturday 09:15-16:30 and Sunday 10:30-16:00
Week 2 Thursday-Friday 09:15-16:30

If you are successful in being invited to interview, you may be asked to complete one or more interactive tasks on the day as part of the selection process.

Interview date estimated week commencing 2nd November

What we can offer you:

Salary: The salary band for this role is £29,742 - £32,046 per annum (pro rata). The starting salary is £29,742 (pro rata) with annual progression through the salary bands.

Here at SCC we have a range of different benefits, a few examples can be found below.

• Excellent local government pension with 15.2% employer contribution
• Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution)
• Generous holiday 25-31 days, based on role and service
• Flexible working options (role-dependent)
• Family-friendly policies - Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents
• Training and development, including coaching and mentoring
• Health and wellbeing support - Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks
• Veteran-friendly employer with the Armed Forces Covenant
• Retail discounts and savings through the Southampton City Council benefits platform
• Discounted memberships at local sports and fitness centres
• Sustainable travel benefits - low emission car scheme, cycle to work, season ticket loans
• Employee volunteering scheme with 2 paid days leave to volunteer

For further information on our benefits package please visit: Employee benefits (southampton.gov.uk)

Contact details for informal discussion:

For further information and details regarding the role, please contact the Museums Duty Manager at [e-mail]

Recruitment contact details:

Email: [e-mail]
Tel: [phone]

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