Visitor Events and Engagement Officer

Hampshire County Council; Havant; Hybrid; GBP 29,000 - 32,000; Full time

Job summary

Hampshire County Council invites applications for a Visitor Events and Engagement Officer at Staunton Farm, Havant. You will plan and deliver a diverse calendar of family-friendly events, activities and community engagement opportunities, ensuring safety and high visitor satisfaction.

The role suits those who enjoy outdoor settings and working with families. It requires weekend and holiday work, with opportunities to use social media and create promotional materials to engage audiences both

Qualifications

• Experience in busy visitor-facing environments.
• Excellent communication and interpersonal skills.
• Organised, proactive and adaptable with a strong customer service commitment.
• Experience in social media management, content creation and basic marketing is beneficial.
• Ability to engage audiences in person and online.

Responsibilities

• Plan, coordinate and deliver a varied programme of family-friendly events and community activities.
• Work with colleagues to ensure activities are safe, enjoyable and well organised.
• Support visitor engagement and promotional activities for the site.
• Work a rota including weekends, bank holidays and school holidays.

Skills

Customer service

Communication skills

Interpersonal skills

Social media management

Content creation

Job description

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Visitor Events and Engagement Officer

Job Reference: HCC624856
Salary Range: £28,697 - £31,573 per annum
Work Location: Staunton Farm, Havant
Hours per week: 37
Contract Type: Permanent
Closing Date: 27 September 2026

The Role:

Staunton Farm is a popular family attraction within Hampshire County Council's Countryside Service, offering visitors a wide range of engaging activities, seasonal events, and memorable experiences throughout the year.
We are seeking an enthusiastic, creative, and customer-focused individual to join our team as a Visitor Events and Engagement Officer. This role is ideal for someone who enjoys working with people, particularly families and children, and who is passionate about creating enjoyable and meaningful visitor experiences.

What you'll do:

As Visitor Events and Engagement Officer, you will play a key role in planning, coordinating, and delivering a varied programme of family-friendly events, seasonal activities, and community engagement opportunities. You will work closely with colleagues to ensure activities are safe, enjoyable, and well organised while helping to maximise visitor satisfaction and participation.
The role requires flexibility and includes regular weekend, bank holiday, and school holiday working as part of a full-year operation. You will be expected to contribute positively to the day-to-day visitor experience while supporting the continued growth and success of the attraction.
This is an exciting opportunity for someone who thrives in a lively outdoor environment and enjoys helping people connect with animals, nature, heritage, and the countryside. If you are passionate about customer service, event delivery, and community engagement, we would welcome your application.

What we're looking for:

The successful candidate will have experience working in a busy visitor-facing environment and will possess excellent communication and interpersonal skills. You will be organised, proactive, and adaptable, with a strong commitment to delivering outstanding customer service and maintaining high standards across the site.
Experience in social media management, content creation, basic marketing, and designing promotional materials such as posters and digital content would be beneficial. The ability to engage audiences both in person and online will help support the farm's visitor engagement and promotional activities.

Our benefits package includes details of the holiday entitlement, pension scheme, flexi-time scheme, family friendly policies and interest free travel loans and discounts. We offer a flexible, motivating, and inclusive workplace. We have created an environment that you can look forward to being a part of, where you are empowered to be your best and a workplace built on teamwork where people can grow and develop in their roles.
You'll be required to work a rota pattern to respond to the demands of the service. Your working pattern will include some weekends and bank holidays for which enhancements will be paid in line with the Hampshire County Council salary policy.
Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK. A modern, forward-looking local authority, it offers a pleasant, supportive, and collaborative working environment.
Hampshire County Council is also a flexible employer interested in making the most of your skills and offers a great work life balance.

This post is subject to a Criminal Records Check.

Contact Details for an Informal Discussion:

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.