Visitor Experience Operations Coordinator

Transport for London; City Of London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Free travel on TfL network

Job summary

London Transport Museum, a part of Transport for London, is seeking an experienced Visitor Experience Office Assistant to support daily operations and frontline teams. You will coordinate rotas, manage diaries, organise meetings and help with training records to ensure high-quality visitor experiences.

The role requires strong organisational skills, attention to detail and proficiency in Microsoft Office, with responsibilities spanning admin, scheduling and stakeholder coordination.

Qualifications

• Experience providing administrative support in a busy operational environment.
• Ability to manage multiple priorities and meet deadlines effectively.
• Experience coordinating meetings, managing diaries and supporting team activities.
• Excellent attention to detail and record-keeping skills.
• Experience handling confidential information with professionalism and discretion.

Responsibilities

• Coordinate staff rotas and schedules to support operational requirements.
• Support workforce planning activities, including annual leave administration and staffing coordination.
• Work closely with managers to ensure teams are deployed effectively across the Museum.
• Coordinate training activities and maintain accurate training records.
• Research training providers and support learning and development initiatives.
• Raise purchase orders and support financial administration processes.
• Manage team inboxes, diaries and meeting schedules.
• Prepare documentation, reports and communications for operational teams.
• Organise meetings, take minutes and coordinate team events.
• Maintain accurate records, databases and administrative systems.
• Support wider departmental projects and operational initiatives as required.

Job description

London Transport Museum, a part of Transport for London, is seeking an experienced Visitor Experience Office Assistant to support daily operations and frontline teams. You will coordinate rotas, manage diaries, organise meetings and help with training records to ensure high-quality visitor experiences.

The role requires strong organisational skills, attention to detail and proficiency in Microsoft Office, with responsibilities spanning admin, scheduling and stakeholder coordination.