Guest Experience & Operations Leader

Moi-London-LLC; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Museum of Illusions in London seeks a Guest Services Manager to support daily operations, lead front-of-house activities, and act as a leadership presence during shifts. The role includes scheduling, training, and coordinating field trips and events with a strong emphasis on guest experience.

Ideal candidates have 5+ years in a similar leadership role within entertainment/visitor attractions, with proven budgeting and P&L experience and excellent communication skills.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• Proven leadership experience in entertainment/visitor attractions.
• Strong budgeting and P&L responsibility.
• Excellent communication and interpersonal skills.
• Ability to lead diverse teams and manage front-of-house operations.

Responsibilities

• Lead daily front-of-house operations with a clear leadership presence.
• Assist General Manager with strategic operational plans.
• Schedule, forecast, and staff museum efficiently based on trends.
• Oversee FOH and retail inventory and procurement.
• Represent the museum at events and community partnerships.

Skills

Leadership

Budgeting

P&L

Communication

Interpersonal skills

Scheduling

Training

MS Word

Excel

PowerPoint

Education

Bachelor's Degree or equivalent experience

Tools

MS Office Suite

Job description

Museum of Illusions in London seeks a Guest Services Manager to support daily operations, lead front-of-house activities, and act as a leadership presence during shifts. The role includes scheduling, training, and coordinating field trips and events with a strong emphasis on guest experience.

Ideal candidates have 5+ years in a similar leadership role within entertainment/visitor attractions, with proven budgeting and P&L experience and excellent communication skills.