Visitor Experience Officer

National Trust; Enniskillen; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Pension up to 10%

Free entry to NT places for you and a

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Job summary

The National Trust in Enniskillen is seeking a Visitor Experience Officer to lead a team and deliver outstanding experiences for visitors across Fermanagh’s properties. The role involves supervising staff and volunteers, coordinating rotas, and developing engaging programmes.

You will work with safeguarding training and may require an AccessNI check, with a fixed-term contract until 14-May-2027 and full-time hours.

Qualifications

• Experience delivering guided tours or interpretive materials for diverse audiences.
• Strong organisational skills and attention to detail.
• Ability to work weekends/bank holidays as required.

Responsibilities

• Deliver outstanding visitor experiences across Fermanagh properties.
• Supervise volunteers and coordinate staff rotas.
• Develop events, interpretive displays and risk assessments.
• Maintain high standards of presentation and service.

Skills

Customer service

Team management

Communication

IT literacy

Tools

Microsoft Office

Web & social media

Job description

Summary

Being a Visitor Experience Officer for the National Trust is all about people – connecting with them, inspiring them, and making sure they have the best possible day when they come to visit.

Salary: £27,612 per annum

Contract: Fixed term contract until 14-May-2027. This is a fixed term contract due to end when the postholder returns to the role. At this point we cannot confirm exactly how long this contract will last, but it is unlikely to be more than 14-May-2027.

Hours/ working pattern: Full-time, 37.5 hours per week

What It's Like To Work Here

You’ll be reporting to the Visitor Operations and Experience Manager and working within a Visitor Experience team in Fermanagh. This role also requires you to carry out other duties, like Duty Manager and this will include weekend and bank holiday working on a rota basis.

The properties within Fermanagh include: Florence Court (primary place of work), Castle Coole and Crom. Your main office will be located at Florence Court but you will be required to work at different locations from time to time or during peak season and events.

County Fermanagh is in the West of Northern Ireland, approximately 2 hours from Belfast and Dublin. Fermanagh is a rural community which borders the Republic of Ireland. The three properties are set in wonderful landscapes; Castle Coole is the finest neo classical House in Ireland, with its exquisite architecture and collection, located on the edge of Enniskillen the county primary town.

Florence Court is located 8 miles from Enniskillen and close to the border with the Republic of Ireland. Florence Court is the Trust's most westerly property. The beautiful demesne is set against Benaughlin and Cuilcagh mountains. Every aspect of life in this classical Irish house, with its fine interiors and exquisite decoration, are brought to life on our fascinating guided tours.

Crom Estate is a 2000-acre estate rich in natural history, built heritage and highly designated nature conservation site on the edge of Lough Erne.

What You'll Be Doing

As a Visitor Experience Officer, your primary focus will be delivering an outstanding experience for every visitor.

Managing a team, you will help create a warm and engaging welcome, encouraging people to explore and connect with our places across Fermanagh. This role will also involve supervising and supporting volunteers, as well as coordinating staff rotas. National Trust is committed to safeguarding, this role requires safeguarding training and may require an AccessNI check.

You will play a key role in delivering high-quality, engaging visitor experiences. This may include developing and delivering events, programmes and activities; producing risk assessments; and planning interpretive displays that bring each place and its stories to life for diverse audiences.

The role is central to both day-to-day operations and the overall visitor experience across Fermanagh. Maintaining high standards of presentation and service will be essential, alongside providing some budgetary support and working in partnership with local communities to improve access and engagement.

Who We're Looking For

We'd love to hear from you if you’re:

• used to multiple deadlines and managing your own workload
• skilled in organisation and planning, with a good eye for detail
• good at talking to, and getting on with, all kinds of people
• a hard-working and committed team player
• comfortable with IT: Microsoft Office, as well as web and social media
• experienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials
• familiar with health and safety procedures

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

National Trust place

Florence Court, Enniskillen, BT92 1DB

Requirements

Compliance.Eligibility to Work in the UK

Closing Date: 20th September 2026

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.