Communications & Marketing Officer

National Trust for Places of Historic Interest or Natural Beauty; Ripon; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Pension (up to 10%)

Free entry for you and guests

Season ticket loan

EV car lease

Perks discounts

Holiday entitlement up to 32 days

Job summary

National Trust for Places of Historic Interest or Natural Beauty is seeking a Communications & Marketing Officer to promote Fountains Abbey, Studley Royal, Brimham Rocks, and related sites. You will develop content, manage digital channels, and help visitors discover the Trust’s conservation work across historical landscapes.

The role requires strong communication, digital marketing skills, and a customer‑focused approach to delivering excellent visitor experiences.

Qualifications

• Familiar and confident with marketing techniques, including digital and social media.
• Strong written and verbal communication skills.
• Customer-focused mindset with emphasis on service.
• Proficient IT skills, including Microsoft Office.
• Good at solving problems and able to work on own initiative.

Responsibilities

• Create new content on our web pages and keep information up to date.
• Manage social media accounts and develop engaging materials.
• Write and distribute press releases and promotional materials.
• Coordinate with on-site teams and regional advisers to share compelling stories.

Skills

Marketing techniques

Digital marketing

Social media

Communication skills

IT proficiency

Job description

Communications & Marketing Officer 27,612 pa

Fixed Term f/t (37.5 hrs pw to 01/09/28)

Ripon

191 mi from undefined

Ends: Sep 20th

Ref: IRC179705

Salary: £27,612 per annum

Contract: Fixed term contract until 01-Sep-2028

Hours/ working pattern:Full-time, 37.5 hours per week.

Please provide a cover letter when applying plus a CV.

Summary

People who work for the National Trust are as varied as all the places we care for. That's why we look for staff from all backgrounds, with a variety of skills and abilities, to help the Trust’s cause. As a Communications and Marketing Officer for Fountains Abbey and Studley Royal, and Brimham Rocks, you'll be responsible for letting people know about the place, and how they can visit.

What it's like to work here

Fountains Abbey and Studley Royal is one of 1273 sites globally recognised by UNESCO as a World Heritage Site. Surrounded by the beautiful countryside of Nidderdale National Landscape, and close to the city of Ripon, the estate is iconic in the North of England. This is a unique place made of two moments in history. Where medieval strength blends with 18th century eccentricity to create a landscape full of secrets, curiosities and breathtaking views.

The River Skell winds its way through an 800- acre estate of contrasts and surprises. The abbey ruins tell the story of 400 years of monastic life, years of riches, ruin and revival, brought to a close by the dissolution of the monasteries under Henry VIII. Studley Royal Water Garden, with its elegant canals, follies and eye-catchers was the height of fashion in Georgian times, with the designers cleverly incorporating the abbey ruins into their grand vision.

Together with a deer park, Cistercian Mill, Victorian Church and an Elizabethan style manor house it’s clear why the estate is one of the most popular National Trust places to visit.

Brimham Rocks is a place of natural spectacle. Giant rock formations, sculpted by 320 years of movement of entire continents as well as hundreds of thousands of years of ice, rain and wind, have taken on weird and wonderful shapes. Brimham Rocks and its heather moorland are both Sites of Special Scientific Interest and are a magnet for geologists, naturalists, climbers, and walkers as well as families who love the freedom to explore this amazing place.

Providing a great visitor experience and looking after these special places is at the heart of what we do, and we’re passionate about getting the details right. Whether you’re giving our visitors a warm welcome, caring for our buildings or collections or improving conditions for wildlife, every contribution ensures that nature, beauty and history continues to thrive at this special place.

What you'll be doing

We have an annual plan covering communications and marketing for both sites, and your role from will be to achieve what’s on that plan. We have some ambitious targets that you’ll be aiming at, including reaching new and diverse audiences, so there’s room for creativity and fresh ideas.

Your day-to-day work will cover things like creating new content on our web pages, and making sure that existing information remains relevant and accurate, running social media accounts, creating promotional materials and writing and distributing press releases.

You'll be working closely with your colleagues on site and the Trusts regional advisers, known as Specialist Delivery Partners. You'll be part of a team making sure that we're sharing the best stories we can, with a focus on spreading the word about places to visit and letting people know about the Trust’s conservation work.

Please also read the full role profile, attached to this advert.

Who we're looking for

We'd love to hear from you if you’re:

• familiar and confident with various marketing techniques, including digital and social media
• strong written and verbal communication skills
• someone who puts people first, and understands why great customer service matters
• skilled in working with IT (including Microsoft Office)
• good at solving problems, and able to work on your own initiative

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

National Trust place

Fountains Abbey, Fountains, Ripon, HG4 3DY

Documents

Communications & Marketing Officer - Career Level B.pdf

Requirements

Compliance.Eligibility to Work in the UK

Additional information

Closing Date: 20th September 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.