Communications & Marketing Officer

National Trust; Ripon; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Pension up to 10%

Free entry to NT places for you and a

Rental deposit loan

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance 32 days

Flexible working

Employee assistance programme

Free parking

Job summary

National Trust is seeking a Communications and Marketing Officer for Fountains Abbey, Studley Royal, and Brimham Rocks. The role focuses on increasing visitor engagement, content creation, and promoting conservation work across sites in the Ripon area.

You will manage web content, social media, and promotional materials, working with site teams to share compelling stories that attract diverse audiences and support Trust objectives.

Qualifications

• Familiarity with marketing techniques including digital and social media.
• Strong written and verbal communication skills.
• Customer service mindset and ability to put visitors first.
• Proficient IT skills including Microsoft Office.
• Able to work on own initiative and solve problems.

Responsibilities

• Create and update content for web pages and ensure information remains accurate and relevant.
• Run social media accounts and produce promotional materials and press releases.
• Collaborate with on-site teams and Regional Advisers to tell strong stories about sites.
• Contribute to the annual communications and marketing plan and help reach diverse audiences.

Skills

Marketing techniques (digital & social

Written & verbal communication

Customer service orientation

Problem solving

Initiative & self-starting

Tools

Microsoft Office

Job description

Summary

People who work for the National Trust are as varied as all the places we care for. That's why we look for staff from all backgrounds, with a variety of skills and abilities, to help the Trust’s cause. As a Communications and Marketing Officer for Fountains Abbey and Studley Royal, and Brimham Rocks, you'll be responsible for letting people know about the place, and how they can visit.

Salary: £27,612 per annum

Contract: Fixed term contract until 01-Sep-2028

Hours/working pattern: Full-time, 37.5 hours per week.

What It's Like To Work Here

Fountains Abbey and Studley Royal is one of 1273 sites globally recognised by UNESCO as a World Heritage Site. Surrounded by the beautiful countryside of Nidderdale National Landscape, and close to the city of Ripon, the estate is iconic in the North of England. This is a unique place made of two moments in history. Where medieval strength blends with 18th century eccentricity to create a landscape full of secrets, curiosities and breathtaking views.

The River Skell winds its way through an 800- acre estate of contrasts and surprises. The abbey ruins tell the story of 400 years of monastic life, years of riches, ruin and revival, brought to a close by the dissolution of the monasteries under Henry VIII. Studley Royal Water Garden, with its elegant canals, follies and eye-catchers was the height of fashion in Georgian times, with the designers cleverly incorporating the abbey ruins into their grand vision.

Together with a deer park, Cistercian Mill, Victorian Church and an Elizabethan style manor house it’s clear why the estate is one of the most popular National Trust places to visit.

Brimham Rocks is a place of natural spectacle. Giant rock formations, sculpted by 320 years of movement of entire continents as well as hundreds of thousands of years of ice, rain and wind, have taken on weird and wonderful shapes. Brimham Rocks and its heather moorland are both Sites of Special Scientific Interest and are a magnet for geologists, naturalists, climbers, and walkers as well as families who love the freedom to explore this amazing place.

Providing a great visitor experience and looking after these special places is at the heart of what we do, and we’re passionate about getting the details right. Whether you’re giving our visitors a warm welcome, caring for our buildings or collections or improving conditions for wildlife, every contribution ensures that nature, beauty and history continues to thrive at this special place.

What You'll Be Doing

We have an annual plan covering communications and marketing for both sites, and your role from will be to achieve what’s on that plan. We have some ambitious targets that you’ll be aiming at, including reaching new and diverse audiences, so there’s room for creativity and fresh ideas.

Your day-to-day work will cover things like creating new content on our web pages, and making sure that existing information remains relevant and accurate, running social media accounts, creating promotional materials and writing and distributing press releases.

You’ll be working closely with your colleagues on site and the Trusts regional advisers, known as Specialist Delivery Partners. You’ll be part of a team making sure that we’re sharing the best stories we can, with a focus on spreading the word about places to visit and letting people know about the Trust’s conservation work.

Please also read the full role profile, attached to this advert.

Who We're Looking For

• familiar and confident with various marketing techniques, including digital and social media
• strong written and verbal communication skills
• someone who puts people first, and understands why great customer service matters
• skilled in working with IT (including Microsoft Office)
• good at solving problems, and able to work on your own initiative

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

National Trust place Fountains Abbey, Fountains, Ripon, HG4 3DY

Documents Communications & Marketing Officer - Career Level B.pdf

Requirements Compliance.Eligibility to Work in the UK

Closing Date: 20th September 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.