Visitor Experience Lead & Duty Manager

National Trust; Somerton; On-site; GBP 17,000 - 28,000; Full time

Benefits offered by this job

Substantial pension scheme

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

Job summary

The National Trust is seeking a Visitor Experience Officer to lead engaging experiences for visitors at Lytes Cary Manor and Tintinhull Garden. You will work with the Senior Visitor Experience Officer and property team to deliver high-quality, creative experiences, manage volunteers, and assist with events and group bookings.

You will open/close the manor, supervise volunteers, and act as Duty Manager and designated First Aider, ensuring safety and world-class visitor care across the sites

Qualifications

• Able to manage multiple deadlines and workloads.
• Strong organizational and planning skills with attention to detail.
• Confident in talking to and building rapport with a diverse range of people.
• Hard-working, committed team player.
• Comfortable with IT: Microsoft Office, web and social media.
• Experience producing interpretive materials and marketing/promotional content.
• Familiar with health and safety procedures.

Responsibilities

• Oversee visitor experience and provide excellent customer service across two sites.
• Assist with volunteer management, including rotas and supervision.
• Support conservation efforts and deliver events.
• Open/close the manor house and act as Duty Manager and First Aider.
• Coordinate group bookings and respond to enquiries to ensure smooth arrivals.
• Ensure visitor communications (website, signage, displays) are accurate and welcoming.

Skills

Deadline management

Organization & planning

People communication

Team player

IT literacy (Microsoft Office, web &/o

Interpretive materials

Health and safety procedures

Tools

Microsoft Office

Job description

The National Trust is seeking a Visitor Experience Officer to lead engaging experiences for visitors at Lytes Cary Manor and Tintinhull Garden. You will work with the Senior Visitor Experience Officer and property team to deliver high-quality, creative experiences, manage volunteers, and assist with events and group bookings.

You will open/close the manor, supervise volunteers, and act as Duty Manager and designated First Aider, ensuring safety and world-class visitor care across the sites