Visitor Experience Officer

National Trust; Somerton; On-site; GBP 17,000 - 28,000; Full time

Benefits offered by this job

Substantial pension scheme

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

Job summary

The National Trust is seeking a Visitor Experience Officer to lead engaging experiences for visitors at Lytes Cary Manor and Tintinhull Garden. You will work with the Senior Visitor Experience Officer and property team to deliver high-quality, creative experiences, manage volunteers, and assist with events and group bookings.

You will open/close the manor, supervise volunteers, and act as Duty Manager and designated First Aider, ensuring safety and world-class visitor care across the sites

Qualifications

• Able to manage multiple deadlines and workloads.
• Strong organizational and planning skills with attention to detail.
• Confident in talking to and building rapport with a diverse range of people.
• Hard-working, committed team player.
• Comfortable with IT: Microsoft Office, web and social media.
• Experience producing interpretive materials and marketing/promotional content.
• Familiar with health and safety procedures.

Responsibilities

• Oversee visitor experience and provide excellent customer service across two sites.
• Assist with volunteer management, including rotas and supervision.
• Support conservation efforts and deliver events.
• Open/close the manor house and act as Duty Manager and First Aider.
• Coordinate group bookings and respond to enquiries to ensure smooth arrivals.
• Ensure visitor communications (website, signage, displays) are accurate and welcoming.

Skills

Deadline management

Organization & planning

People communication

Team player

IT literacy (Microsoft Office, web &/o

Interpretive materials

Health and safety procedures

Tools

Microsoft Office

Job description

Being a Visitor Experience Officer for the National Trust is all about people - connecting with them, inspiring them, and making sure they have the best possible day when they come to visit. If you love working with all kinds of people and are excited by the Trust's cause, to protect and care for places so that people and nature can thrive, then this could be the job for you., Working alongside the Senior Visitor Experience Officer and as part of the property team, you will have a flexible, positive outlook and be willing to go the extra mile to deliver exceptional customer service. You'll help deliver a high-quality, enjoyable, creative and engaging experience for all visitors. This role offers an exciting opportunity to develop your volunteer management skills, explore your interest in heritage engagement, unlock your creative flair, gain a deeper understanding of how a heritage property operates throughout the season, and build your experience within the tourism and visitor attraction sector. As a key member of the team, you will be involved in all aspects of daily operations, including visitor experience, volunteer management, conservation support and event delivery. You will play a central role in opening and closing the manor house, supervising and supporting volunteers and organising rotas. You will ensure all visitor-facing communications, from website content and social media to signage, displays and promotional materials, are accurate, engaging and consistent with the property's spirit of place. The role will also act as the main point of contact for group bookings, managing enquiries, communications and bookings, and ensuring group arrivals are organised and delivered smoothly to provide an excellent visitor experience from start to finish. As a Duty Manager, you will respond appropriately to incidents and emergencies and act as a designated First Aider, helping to ensure the safety and wellbeing of visitors, volunteers and colleagues.

We'd love to hear from you if you're: used to multiple deadlines and managing your own workload skilled in organisation and planning, with a good eye for detail good at talking to, and getting on with, all kinds of people a hard-working and committed team player comfortable with IT: Microsoft Office, as well as web and social media experienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials familiar with health and safety procedures

Reporting to the Senior Visitor Experience Officer, you will be part of an enthusiastic, supportive yet small team working across two sites. Lytes Cary Manor welcomes over 80,000 visitors between February and November, while Tintinhull Garden attracts over 22,000 visitors between April and September each year. Lytes Cary Manor is an intimate medieval manor house surrounded by a beautiful Arts and Crafts-style inspired garden, offering visitors the chance to imagine life in a historic family home. Originally home to Henry Lyte, who translated the groundbreaking Niewe Herball, the manor was lovingly restored in the early twentieth century by Sir Walter Jenner. The garden rooms contain a magical collection of topiary and herbaceous borders, while peaceful walks on the estate follow the River Cary through the Somerset countryside. Tintinhull Garden lies in the charming village of Tintinhull, Somerset. With its working kitchen garden and orchard, glittering pools, secluded lawns, colourful borders and clipped hedges, it offers visitors a tranquil place to relax and unwind.

Salary: £16,567.20 pro rata (FTE £27,612 per annum). Salary will be paid in 12 equal payments throughout the year. Hours worked each month may vary due to seasonal demand. Contract: Permanent Hours/ working pattern: This is a permanent role on an annualised hours contract of 1,170 hours, worked on a rota throughout the year. The role will require weekend, bank holiday and out-of-season availability. Duty management responsibilities form part of the rota.

The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places
• Click here to find out more about the benefits we offer to support you.