Retail & Visitor Experience Lead - Duty Manager

Healey's Cornish Cyder Farm; England; On-site; GBP 13,250; Full time

Benefits offered by this job

50% discount on products

Free festival tickets

£1 pint after shifts

Monthly breakfast club

Job summary

A family-run visitor attraction in the beautiful Cornish countryside is seeking a Retail & Visitor Experience Duty Manager to lead the team in delivering an exceptional customer experience. You will manage daily operations, mentor staff, and ensure compliance with health and safety regulations. The role offers competitive pay of £13.25 per hour and various employee perks including product discounts and free festival tickets. Join a passionate team dedicated to creating joy for visitors.

Qualifications

• Proven experience in shop/retail management in a busy environment.
• Experience of working in a food and drink company.
• Accurate completion of financial compliance documentation.

Responsibilities

• Manage daily operations ensuring high customer service standards.
• Lead tours and demonstrate effective upselling techniques.
• Organize staff breaks and ensure adequate staffing levels.

Skills

Team leadership

Customer service

Working with EPOS systems

Job description

A family-run visitor attraction in the beautiful Cornish countryside is seeking a Retail & Visitor Experience Duty Manager to lead the team in delivering an exceptional customer experience. You will manage daily operations, mentor staff, and ensure compliance with health and safety regulations. The role offers competitive pay of £13.25 per hour and various employee perks including product discounts and free festival tickets. Join a passionate team dedicated to creating joy for visitors.