Part-Time Visitor Experience Host

National Trust for Places of Historic Interest or Natural Beauty; Hagley; On-site; GBP 7,000 - 10,000; Part time

Benefits offered by this job

Pension up to 10%

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Job summary

The National Trust for Places of Historic Interest or Natural Beauty is seeking a Welcome & Service Team Member to provide an outstanding visitor experience at Clent Hills. This part-time role involves greeting guests, sharing information, and ensuring visitors have a memorable day.

You’ll work 15 hours across 2 days per week in a flexible pattern, reporting to the Welcome Manager. The role is permanent and requires commitment to high standards of service and inclusivity.

Qualifications

• Customer-focused and able to provide helpful information to visitors.
• Able to work effectively in a small team and on own initiative.
• Willing to learn new skills and adapt to changing needs.

Responsibilities

• Deliver a warm, friendly welcome and provide information to visitors.
• Answer queries and share the right information to enhance the visitor experience.
• Support a range of visitor activities and events, including social media promotion and engagement.

Skills

Customer service

Team player

Communication

Flexibility

Job description

The National Trust for Places of Historic Interest or Natural Beauty is seeking a Welcome & Service Team Member to provide an outstanding visitor experience at Clent Hills. This part-time role involves greeting guests, sharing information, and ensuring visitors have a memorable day.

You’ll work 15 hours across 2 days per week in a flexible pattern, reporting to the Welcome Manager. The role is permanent and requires commitment to high standards of service and inclusivity.