Visitor Experience Host — Flexible Hours & Perks

National Trust; Penrith; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Substantial pension scheme up to 10%

Free entry to National Trust places

Season ticket loan

EV car lease scheme (where applicable)

Perks at work discounts

Holiday allowance up to 32 days + buy/

Job summary

National Trust is seeking a friendly front-of-house team member for Aira Force and Gowbarrow Park near Watermillock, Penrith. You will welcome visitors, share location information, answer questions and help ensure everyone has an enjoyable day.

You will work 30 hours per week on an annualised basis. This fixed-term role runs until 21 October 2027, with salary around £20,670 per year, paid in 12 monthly instalments. A strong emphasis on customer service and a welcoming environment is key.

Qualifications

• Experience in delivering great customer service.
• Ability to work in a team and meet targets.
• Strong organisation and adaptability.
• Willing to learn new skills and procedures.

Responsibilities

• Deliver a great all-round customer service experience and answer queries.
• Share accurate information about the location with visitors.
• Help achieve team targets and promote membership support.
• Assist with events and social media promotion; keep facilities tidy.

Skills

Customer service

Team player

Organised

Willing to learn

Job description

National Trust is seeking a friendly front-of-house team member for Aira Force and Gowbarrow Park near Watermillock, Penrith. You will welcome visitors, share location information, answer questions and help ensure everyone has an enjoyable day.

You will work 30 hours per week on an annualised basis. This fixed-term role runs until 21 October 2027, with salary around £20,670 per year, paid in 12 monthly instalments. A strong emphasis on customer service and a welcoming environment is key.