Welcome & Service Team Member - Penrith

National Trust; Penrith; On-site; GBP 15,000 - 19,000; Full time

Benefits offered by this job

Pension scheme

Free entry

Deposit loan

Season ticket loan

EV car lease

Discounts

Holiday allowance

Flexible working

Employee assistance

Free parking

Job summary

The National Trust is hiring a customer service–focused team member to help visitors have the best day. You’ll answer queries, share information, and encourage membership.

You’ll support events, promote visits on social media, and help keep sites tidy. This role is based on 1560 hours per year with fixed monthly pay and shift patterns that may vary seasonally.

Qualifications

• Focused on giving great service to everyone you meet.
• Motivated to help achieve team targets.
• A team player, but also happy to work on your own initiative.
• Well-organised and adaptable.
• Willing to learn new skills.

Responsibilities

• Deliver a great all-round customer service experience.
• Answer queries and share the right information for visitors.
• Encourage sponsorship and growth of National Trust membership.
• Support events, social media promotion, and on-site facilities.
• Ensure car park, toilets and information centre are kept clean.

Skills

Great service

Target achievement

Team player

Initiative

Organised

Adaptable

Willing to learn

Job description

Day to day, you'll deliver a great all-round customer service experience. You'll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You'll be motivated to achieve targets and confidently talk to visitors about supporting the National Trust to help to grow our membership. No two days are the same, so you may also be involved in events and social media promotion. You'll also help to keep our car park, toilets and information centre clean, tidy and free of litter. You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

We'd love to hear from you if you're:

• focused on giving great service to everyone you meet
• motivated to help achieve team targets
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• willing to learn new skills.
  Working Pattern: You'll work 1560 hours per year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. This equates to 30 hours of pay per week. Typically, you'll work Sunday to Wednesday between 8:30am and 4:30pm, although start and finish times may vary according to seasonal and operational needs., The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places