Welcome & Service Team Member

National Trust; Penrith; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Substantial pension scheme up to 10%

Free entry to National Trust places

Season ticket loan

EV car lease scheme (where applicable)

Perks at work discounts

Holiday allowance up to 32 days + buy/

Job summary

National Trust is seeking a friendly front-of-house team member for Aira Force and Gowbarrow Park near Watermillock, Penrith. You will welcome visitors, share location information, answer questions and help ensure everyone has an enjoyable day.

You will work 30 hours per week on an annualised basis. This fixed-term role runs until 21 October 2027, with salary around £20,670 per year, paid in 12 monthly instalments. A strong emphasis on customer service and a welcoming environment is key.

Qualifications

• Experience in delivering great customer service.
• Ability to work in a team and meet targets.
• Strong organisation and adaptability.
• Willing to learn new skills and procedures.

Responsibilities

• Deliver a great all-round customer service experience and answer queries.
• Share accurate information about the location with visitors.
• Help achieve team targets and promote membership support.
• Assist with events and social media promotion; keep facilities tidy.

Skills

Customer service

Team player

Organised

Willing to learn

Job description

Summary

As the public face of Aira Force and Gowbarrow Park, you’ll provide a warm, friendly welcome, give information about the location, answer questions and make sure everyone has an enjoyable and memorable visit.

Summary

As the public face of Aira Force and Gowbarrow Park, you’ll provide a warm, friendly welcome, give information about the location, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary

£20,670 per annum (based on £25,837.50 full-time equivalent)

Contract Duration

Fixed term until 21st October 2027

Working Pattern

You’ll work 1560 hours per year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.This equates to 30 hours of pay per week. Typically, you’ll work Sunday to Wednesday between 8:30am and 4:30pm, although start and finish times may vary according to seasonal and operational needs. For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What It's Like To Work Here

Aira Force and Gowbarrow Park offers a range of walks for a broad spectrum of visitors, from Lake District first-timers, to seasoned fell walkers. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone that's committed to delivering great customer service.

What You'll Be Doing

Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You'll be motivated to achieve targets and confidently talk to visitors about supporting the National Trust to help to grow our membership. No two days are the same, so you may also be involved in events and social media promotion. You'll also help to keep our car park, toilets and information centre clean, tidy and free of litter. You can view the full role profile for this role in the document attached. Youdon'tneed to haveallthe knowledge, skills and experience listed in the role profile; this is just to provide a full picture ofwhat’spossible in this role.

Who We're Looking For

• focused on giving great service to everyone you meet
• motivated to help achieve team targets
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• willing to learn new skills.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

National Trust place

Aira Force and Gowbarrow Park, near Watermillock, Penrith, Cumbria, CA11 0JS

Documents

Welcome & Service Team Member - A2.pdf

Requirements

Compliance.Eligibility to Work in the UK

Additional information

Closing Date: 01 November 2026 Proposed Interview Date: 12 November 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.