Visitor Experience Host (Annualised)

Royal Academy Of Arts; Greater London; On-site; GBP 12,000 - 18,000; Part time

Job summary

The Royal Academy is seeking a Visitor Experience Host on an annualised contract (18 hours per week on average). You will be the first and last impression, greeting visitors, providing information, and guiding them through the RA experience in London.

The role emphasizes a warm welcome, strong customer-facing skills and the ability to engage with a varied audience, including during peak periods and quieter times.

Qualifications

• Customer-facing role experience preferred.
• Ability to provide clear information and proactive assistance.

Responsibilities

• Greet visitors and provide information at points of contact.
• Support ticket/card scanning and cloakroom operations.
• Guide visitors through the RA journey and assist restaurant and cafe areas.

Skills

Customer service

Communication

Public-facing

Job description

Please note that this role is being offered on a permanent, annualised contract basis (18 hours weekly average).

About the Role

Our Visitor Management & Welcome Hosts are the first and last impression of the Royal Academy and as such are seen as the embodiement of our values. The Front of House teams provide assistance and information at each step of our visitor’s journey, anticipating their every need.

The team ensure the on-site visit is safe, welcoming, authentic and engaging - from meeting and greeting, ticket/card scanning, and the use of thoroughfares and cloakrooms to the experiences in our restaurants and cafes.

About You

To be considered for this role, you will be a dynamic, customer service focussed individual who believes in putting the needs of a varied audience at the heart of what you do.

You will have excellent customer-facing skills, and the ability to deal with a wide range of people. You will be adaptable, friendly, helpful and provide a warm welcome, offer proactive assistance and clear information to all those visiting or working at the Academy.

You should be able to demonstrate a genuine interest in people and be able to engage with a high volume of visitors. You may have an appreciation for the arts but more importantly you will be passionate about contributing to the RA`s story.

On an annualised hours contract, hosts will work a set number of hours over the course of a year, rather than a fixed number each week. However, they will be paid each month, based on 18 hours per week. They will be scheduled to work more hours during our peak periods and fewer hours during quieter periods.

Visitor Experience Host (Annualised) • London, UK