Visitor Centre Assistant

Suntory Global Spirits; Gartness; On-site; GBP 21,000 - 29,000; Full time

Job summary

Suntory Global Spirits, home of one of the world’s premium spirits brands, seeks a Visitor Centre Assistant to deliver an exceptional brand experience to guests from around the world. You will lead distillery tours, host tastings, and support retail and hospitality operations at the Visitor Centre, under the guidance of the Visitor Centre Manager.

Ideal candidates will have strong communication, hospitality experience, and a passion for storytelling to educate and inspire visitors about our

Qualifications

• Excellent oral and written skills with ability to present to varied audiences.
• Knowledge of Suntory Global Spirits brands and company values.
• Charismatic with ability to educate and inspire via storytelling.
• Hospitality/retail/tourism experience desirable.
• Strong customer service orientation and energy.
• Excellent communication and relationship-building skills.

Responsibilities

• Lead distillery tours and on/offsite tastings.
• Host all levels of tours, delivering high standards of service.
• Open and close premises and manage daily diary.
• Assist with stock takes and banking reconciliation.
• Respond to customer emails and process sales orders.
• Collaborate with Visitor Centre Manager on goals and safety practices.

Skills

Oral and written communication

Storytelling

Hospitality experience

Customer service

Interpersonal skills

Listening and questioning

MS Word/Excel/PowerPoint

Initiative and multi-tasking

Driving license

Tools

Microsoft Word

Excel

PowerPoint

Job description

Select how often (in days) to receive an alert:

At Suntory Global Spirits, we craft spirits of the highest quality and deliver brilliant experiences to people around the world. Suntory Global Spirits has evolved into the world's third largest leading premium spirits company ... where each employee is treated like family and trusted with legacy. With our greatest assets - our premium spirits and our people - we're driving growth through impactful marketing, innovation and an entrepreneurial spirit. Suntory Global Spirits is a place where you can come Unleash your Spirit by making an impact each and every day.

What makes this a great opportunity?

Working within the Brand Home, representing one of the most unique Whisky brands, you will have the unique opportunity to promote Laphroaig to visitors and industry colleagues from all over the world. Where every day is different and with a wide variety of responsibilities ranging from tour guiding, whisky specialist to retailer, the need for a dynamic, adaptable, motivated individual is essential. Reporting directly to the Visitor Centre Manager, our Visitor Centre Assistants are responsible for delivering a world class premium brand experience that will enhance the brand image and deliver value to the business.

Role Responsibilities

• Learn the history and heritage of the distillery and be able to communicate this to visitors.
• Responsibility for service delivery through leading all distillery tours and on/offsite tastings.
• Work across all areas of the visitor centre including hosting groups, working in the retail shop and tasting bar.
• Host all levels of tours of the distillery, delivering high standards of customer service.
• Responsible for opening and closing premises.
• Assist with stock takes and counts.
• Daily banking and reconciliation.
• Administrative duties including responding to customer emails, processing of sales orders and organising the daily diary.
• Work closely with the Visitor Centre Manager to define annual goals/objectives.
• Work with the distillery operations team to ensure company operational procedures and H&S practices are adhered to rigorously.
• Ensure Visitor Centre facilities are always maintained to a high standard of cleanliness.

Qualifications

• Excellent oral and written skills with the ability to deliver presentations to wide and varied audiences.
• An in-depth knowledge of Suntory Global Spirits brands and the company values.
• Charismatic, possessing the ability to educate and inspire through storytelling.
• Previous experience within the hospitality, retail and/or tourism sector is desirable.
• Drive and passion for delivering excellent customer service and experience.
• Excellent communication and interpersonal skills, with a ‘’can do’’ attitude.
• Have good listening and questioning skills.
• Good knowledge of Microsoft Word, Excel and PowerPoint.
• Proven ability to work on own initiative and to build and maintain excellent relationships with key stakeholders.
• Strong drive and desire to succeed with high levels of energy, focus and ambition.
• Ability to multi-task in a demanding environment.
• Current Driving License.

While relocation, immigration, and/or tax compliance support are not guaranteed, we may offer assistance to successful candidates depending on factors such as role requirements in accordance with company guidelines.

At Suntory Global Spirits, people are our number one priority, and we believe our people grow together in diverse and inclusive environments where their unique insights, experiences and backgrounds are valued and respected. Suntory Global Spirits is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, military veteran status and all other characteristics, attributes or choices protected by law. All recruitment and hiring decisions are based on an applicant’s skills and experience.