Visitor Centre Guide (Glenglassaugh & Benriach Distilleries)

Brown-Forman Corporation; United Kingdom; On-site; USD 32,000 - 42,000; Full time

Job summary

Brown-Forman Corporation's Visitor Centre Guide role at Glenglassaugh &Benriach Distilleries invites you to welcome guests, host distillery tours, and offer tasting experiences while highlighting the brands.

You will also support the retail area, sell products, and help create memorable visits; a background in hospitality or retail and a passion for whisky will help you engage visitors across two historic sites.

Qualifications

• Previous customer service experience in hospitality or retail.
• Confident, friendly visitor reception.
• Current driver's license and vehicle.
• Interest or experience in whisky.
• Self-starter capable of managing time between two locations.
• Creative thinking about problem solving and future experiences.

Responsibilities

• Host tours of the distilleries and provide tasting experiences; support the retail side of the visitor centre.
• Welcome visitors to the distillery, hosting tours of production and warehouse areas, and managing tasting experiences.
• Confidently interact with visitors and answer their questions.
• Prepare and serve drinks in the bar areas.

Skills

Customer service

Hospitality experience

Retail experience

Communication skills

Job description

Visitor Centre Guide (Glenglassaugh & Benriach Distilleries)

We believe great people build great brands. And we know there is Nothing Better in the Market than a career at Brown-Forman. Being a part of Brown-Forman means you will grow both personally and professionally. You will have the opportunity to solve problems, seize opportunities, and generate bold ideas. You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work.

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Working across Glenglassaugh and Benriach, two historic distilleries, you will be responsible for creating an unforgettable customer experience. This will include hosting tours, tastings and providing retail opportunities for our customers to take home memories of their visit.

You will be responsible for hosting tours of the distilleries and provide a range of tasting experiences. You’ll also support the retail side of the visitor centre, selling products and distillery merchandise.

What You Can Expect

You will welcome visitors to the distillery, hosting tours of the production and warehouse areas as well as managing tasting experiences.

You will be able to confidently interact with the visitors and answer all their questions.

You will be responsible for preparing and serving drinks in the bar areas.

What You Bring to the Table

You will have previous customer service experience in the hospitality or retail industry.

You will be able to welcome guests in a confident, friendly manner.

You have a current drivers licence and vehicle

What Makes You Unique

You will have either worked in the whisky industry or have a strong interest in whisky.

You will be a self starter and able to manage your time between both locations

You can thinking creatively about problem solving and the future of the experiences