Brand Home Guide

Diageo; Carbostbeg; On-site; GBP 29,870 - 35,000; Full time

Benefits offered by this job

Shared accommodation

Annual bonus

Product allowance

34 days holiday

Pension scheme

Share purchase

Job summary

Talisker Visitor Centre at Carbost, Isle of Skye, is seeking a Brand Home Guide. This permanent, full-time role delivers high standards of customer service, guides tours, and represents the Diageo brand to visitors from around the world.

You will handle ticket sales, upsell products, and assist with shop duties and events. Weekend and evening work is required, and there is shared accommodation and a competitive benefits package to support your well-being.

Qualifications

• Experience in customer service or hospitality preferred.
• Able to work weekends and evenings.
• Interest in drinks industry is desirable.

Responsibilities

• Deliver high standards of customer service and memorable visitor experiences.
• Guide tours around the distillery representing the brand.
• Assist with ticket sales and upsell products.
• Support shop duties and merchandising in the retail area.

Skills

Customer service

Teamwork

Hospitality experience

Sales skills

Job description

Job Description : Brand Home Guide Talisker Visitor Centre Carbost, Isle of Skye Permanent, full time Salary: £29,870 plus benefits (shared accommodation, annual bonus, product allowance, 34 days of holiday, private pension scheme, sharepurchase, and many more)

About Us The oldest working distillery on the Isle of Skye is set on the shores of Loch Harport with dramatic views of the Cuillins. Producing an alluring, sweet, full-bodied single malt is so easy to enjoy, and like Skye itself, so hard to leave. Talisker is an iconic visitor centre that provides world-class visitor experiences to all our visitors from around the globe. We want every one of our guests to enjoy an unforgettable experience when they walk through the doors of Talisker Visitor Centre. That begins and ends with the people who work there. If you’ve got a real passion for our craft and our products, help us continue our story and create a future worth celebrating.

You will be responsible for: Being an integral part of the visitor centre team, as a Brand Home Guide, you’ll be required to deliver high standards of customer service and an outstanding and memorable visitor experience. Our tours are the opportunity for the public to learn who we are and what we do, you’ll be guiding them around our beautiful distillery representing the brand and Diageo using the full training provided. You will assist with ticket sales and promoting our brand throughout the full experience, from warmly greeting our guests to providing advice and information on the offerings of our outstanding visitor experience. There will be shop duties and upselling products will be required alongside the merchandising of our other products in the retail area. You'll help with the planning and implementation of special events throughout the year.

To be successful in this role: We’re looking for people withcharacter:driven, resilient and open-minded. Are you passionate about customer service and a team player? We certainly hope so! We’re looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well. Ideally you will have insight into the drinks industry or worked within a hospitality environment. Please note – This role will require weekend and evening work.

Flexible Working Statement: Flexibility is key to our success. Talk to us about what flexibility means to you, so that you’re supported to manage your wellbeing and balance your priorities from day one.

Rewards & Benefits Statement: We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:

Diversity statement: Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to new heights and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you. If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 29,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we’re building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world. Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented people from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of. With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential.

DRINKiQ What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ