Experience Support Assistant

Diageo; City of Edinburgh; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Annual bonus

Product allowance

Private pension scheme

Share purchase scheme

Job summary

Diageo, owners of Johnnie Walker, is recruiting for an Experience Support Assistant at The Johnnie Walker Experience, Edinburgh. The role supports day-to-day guided tours and tasting experiences, preparing spaces, managing stock, and ensuring safety and cleanliness.

You will work with the Johnnie Walker Experience Leadership Team to deliver premium guest experiences, coordinating timings and supporting hospitality operations in a fast-paced visitor attraction.

Qualifications

• Experience within hospitality, food & beverage, tourism or another customer-facing environment.
• Strong communication, organisational and time management skills.
• A proactive, customer-first mindset with the ability to thrive in a fast-paced environment.
• A collaborative approach with the flexibility to work evenings, weekends and public holidays.

Responsibilities

• Prepare, set up and reset tasting rooms and experience spaces to ensure every tour is delivered to the highest standard.
• Manage stock, equipment and supplies, ensuring visitor-facing and storage areas remain organised, fully stocked and presentation-ready.
• Maintain excellent cleanliness, food hygiene and health & safety standards across all operational areas.
• Support the smooth delivery of tours by coordinating experience timings and responding promptly to visitor and team needs.
• Assist with training new team members and contribute to continuous improvement across the visitor experience.
• Provide operational support across other areas of the business, including the bar and retail, as required.

Skills

Hospitality experience

Communication

Organisational skills

Customer-focused

Teamwork

Flexible hours

Job description

Job Description :

Experience Support Assistant
The Johnnie Walker Experience, Edinburgh

Salary: £26679/annum plus annual bonus, product allowance, 34 days of holiday and many more)
Full Time, permanent

Closing Date: 15th Sept 2026

About us

With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. From global icons like Johnnie Walker, Guinness and Tanqueray to Smirnoff and Don Julio, we create brands consumers love. Bring your passion and use your curiosity as you explore, collaborate and innovate. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future.

Join us to create a career worth celebrating.

About the Function

Our Scotland Brand Homes are world-class visitor experiences that bring our iconic whisky brands to life through immersive storytelling, exceptional hospitality and premium events. Johnnie Walker Princes Street is our global flagship experience, welcoming visitors from around the world while creating unforgettable moments that inspire a lifelong connection with our brands.

About the Team

You’ll join the Johnnie Walker Experience Leadership Team, working alongside experts across hospitality, visitor experience, food & beverage, retail and marketing to deliver exceptional events and guest experiences in one of Scotland’s leading visitor attractions.

About the Role

As an Experience Support Assistant, you’ll play a vital role in the day-to-day operation of our guided tours and tasting experiences. From preparing tasting rooms and managing stock to supporting operational excellence, you’ll help ensure every visitor enjoys a premium and memorable experience.

Role Responsibilities

• Prepare, set up and reset tasting rooms and experience spaces to ensure every tour is delivered to the highest standard.
• Manage stock, equipment and supplies, ensuring visitor-facing and storage areas remain organised, fully stocked and presentation-ready.
• Maintain excellent cleanliness, food hygiene and health & safety standards across all operational areas.
• Support the smooth delivery of tours by coordinating experience timings and responding promptly to visitor and team needs.
• Assist with training new team members and contribute to continuous improvement across the visitor experience.
• Provide operational support across other areas of the business, including the bar and retail, as required.

This is a fantastic opportunity to develop your hospitality and operational skills while working at one of Scotland’s leading visitor attractions. You’ll gain valuable experience across multiple areas of the business and become an ambassador for one of the world’s most iconic whisky brands.

Experience / Skills Required

This could be the right opportunity for you if you have:

• Experience within hospitality, food & beverage, tourism or another customer-facing environment.
• A passion for whisky, premium hospitality and delivering exceptional visitor experiences.
• Strong communication, organisational and time management skills.
• A proactive, customer-first mindset with the ability to thrive in a fast-paced environment.
• A collaborative approach with the flexibility to work evenings, weekends and public holidays.

Additional language skills would be an advantage but are not essential.

Flexible Working Statement

Flexibility is key to our success. Talk to us about what flexibility means to you, so that you’re supported to manage your wellbeing and balance your priorities from day one.

Rewards & Benefits Statement

We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:

• Base salary of £26,679 per annum
• Annual bonus
• Product allowance
• Private pension scheme
• Share purchase scheme
• And many more benefits

Diversity Statement

Our purpose is crafting iconic drinks chosen for life’s moments. And it’s our people, with their different experiences, perspectives and talents, who make that possible.

We value diversity in its broadest sense and want everyone to feel they can belong, contribute and strive for their personal best. You’ll work alongside people with different backgrounds, experiences and perspectives — challenging, supporting and learning from one another as one outstanding team.

Together, we’re constantly learning and improving, combining the strength of our people, capabilities and iconic brands to raise the bar, grow and win. Wherever you join us, you’ll have the opportunity to contribute, make an impact and play your part in making life’s moments mean a little more.

Princes Street