Visitor Centre and Administration Manager

FCC Environmental Services; Lincoln; On-site; GBP 32,000 - 41,000; Full time

Benefits offered by this job

25 days annual leave

Life insurance

Discretionary bonus scheme

On-the-job training and progression

Refer a friend

Flexible benefits (cycle to work, Gym)

Employee Assistance Programme

Best Doctors Service

Job summary

FCC Environment is seeking a Visitor Centre and Administration Manager in Lincolnshire to run the Visitor Centre, site administration and reception team at the Energy from Waste Facility. The role focuses on delivering educational programmes and coordinating visitor activities to support sustainability education.

The 12-month fixed-term contract requires strong communication, organisational and IT skills, with leadership of a small team and a commitment to safety and quality.

Qualifications

• Excellent communication and presentation skills.
• Strong organisational and administrative abilities.
• Experience leading or supervising teams.
• Good IT skills with databases, spreadsheets and online systems.
• Ability to engage with visitors, stakeholders and community groups.
• Self-motivated with ability to work independently and manage changing priorities.
• Customer-focused approach with high professional standards.
• Experience in environmental, waste management, education, sustainability or community engagement would be advantageous.
• NVQ Level 3 in Administration would be beneficial.

Responsibilities

• Managing the Visitor Centre at the Lincolnshire Energy from Waste facility, including conference and classroom facilities.
• Coordinating visitor enquiries, bookings, tours, and educational activities.
• Delivering engaging educational programmes focused on sustainability, recycling, waste minimisation and energy recovery.
• Organising community liaison meetings and stakeholder engagement activities.
• Managing site administration, reception staff and cleaning contracts.
• Maintaining management systems, controlled documents, training records and administrative databases.
• Overseeing training records, medical arrangements, payroll submissions and flexitime monitoring.
• Updating educational resources and evaluating visitor feedback to improve the visitor experience.
• Maintaining website content and managing facility enquiries.

Skills

Communication

Organisation

Team supervision

IT skills

Stakeholder engagement

Independent working

Customer focus

Education

NVQ Level 3 in Administration

Tools

Databases

Spreadsheets

Online systems

Job description

Are you looking for the right role for you? Then look no further....

Visitor Centre and Administration Manager

Salary – £32,454 - £40,568 (plus benefits)

Location – Lincolnshire Energy from Waste Facility, LN6 3QZ

As a Visitor Centre and Administration Manager at FCC Environment, this is a 12-month fixed-term contract managing the Visitor Centre, site administration, and reception team at the Lincolnshire Energy from Waste Facility. Ensuring a welcoming, efficient, and professional service for visitors, colleagues, and stakeholders. You will play a key role in delivering educational programmes, coordinating visitor activities, and supporting the smooth running of the site.

This vacancy is for a full-time position.

Our promise to you

• 25 days' annual leave plus Bank Holidays
• Life insurance
• Discretionary bonus scheme
• On-the-job training and progression
• Refer a friend
• Flexible benefits, including high street savings, cycle to work scheme and Gymflex membership, and many more (where applicable)
• Access to an Employee Assistance Programme and the Best Doctors Service via our Wellbeing Platform

What will you be doing?

• Managing the Visitor Centre at the Lincolnshire Energy from Waste facility, including conference and classroom facilities
• Coordinating visitor enquiries, bookings, tours, and educational activities
• Delivering engaging educational programmes focused on sustainability, recycling, waste minimisation, and energy recovery
• Organising community liaison meetings and other stakeholder engagement activities
• Managing site administration, reception staff, and cleaning contracts
• Maintaining management systems, controlled documents, training records and administrative databases
• Overseeing training records, medical arrangements, payroll submissions, and flexitime monitoring
• Updating educational resources, evaluating visitor feedback, and continuously improving the visitor experience
• Maintaining website content and managing facility enquiries

What are we looking for?

• Excellent communication and presentation skills
• Strong organisational and administrative abilities
• Experience leading or supervising teams
• Good IT skills and confidence using databases, spreadsheets, and online systems
• Ability to engage with a wide variety of visitors, stakeholders, and community groups
• Self-motivated with the ability to work independently and manage changing priorities
• Customer-focused approach with high professional and ethical standards
• Experience within environmental, waste management, education, sustainability, or community engagement sectors would be advantageous
• NVQ Level 3 in Administration or a similar qualification would be beneficial

About Us

We are FCC Environment, one of the nation's leading waste and resource management companies. Committed to sustainability, we strive to minimise the amount of waste that ends up in landfill by transforming it into valuable resources wherever possible.

We operate over 200 facilities in England, Scotland and Wales and employ around 4,500 people.

The profile of the UK's recycling and waste management industry has never been higher. We need people who are up for the challenge to help us tackle climate change. We need people with ideas. We need you. Together we will meet the UK's waste management and energy recovery needs.

FCC Environment is an equal opportunities employer. We value diversity, and we are strongly committed to providing equal employment opportunities for all employees and all applicants for employment.