Visitor Centre & Education Programs Manager

FCC Environmental Services; Lincoln; On-site; GBP 32,000 - 41,000; Full time

Benefits offered by this job

25 days annual leave

Life insurance

Discretionary bonus scheme

On-the-job training and progression

Refer a friend

Flexible benefits (cycle to work, Gym)

Employee Assistance Programme

Best Doctors Service

Job summary

FCC Environment is seeking a Visitor Centre and Administration Manager in Lincolnshire to run the Visitor Centre, site administration and reception team at the Energy from Waste Facility. The role focuses on delivering educational programmes and coordinating visitor activities to support sustainability education.

The 12-month fixed-term contract requires strong communication, organisational and IT skills, with leadership of a small team and a commitment to safety and quality.

Qualifications

• Excellent communication and presentation skills.
• Strong organisational and administrative abilities.
• Experience leading or supervising teams.
• Good IT skills with databases, spreadsheets and online systems.
• Ability to engage with visitors, stakeholders and community groups.
• Self-motivated with ability to work independently and manage changing priorities.
• Customer-focused approach with high professional standards.
• Experience in environmental, waste management, education, sustainability or community engagement would be advantageous.
• NVQ Level 3 in Administration would be beneficial.

Responsibilities

• Managing the Visitor Centre at the Lincolnshire Energy from Waste facility, including conference and classroom facilities.
• Coordinating visitor enquiries, bookings, tours, and educational activities.
• Delivering engaging educational programmes focused on sustainability, recycling, waste minimisation and energy recovery.
• Organising community liaison meetings and stakeholder engagement activities.
• Managing site administration, reception staff and cleaning contracts.
• Maintaining management systems, controlled documents, training records and administrative databases.
• Overseeing training records, medical arrangements, payroll submissions and flexitime monitoring.
• Updating educational resources and evaluating visitor feedback to improve the visitor experience.
• Maintaining website content and managing facility enquiries.

Skills

Communication

Organisation

Team supervision

IT skills

Stakeholder engagement

Independent working

Customer focus

Education

NVQ Level 3 in Administration

Tools

Databases

Spreadsheets

Online systems

Job description

FCC Environment is seeking a Visitor Centre and Administration Manager in Lincolnshire to run the Visitor Centre, site administration and reception team at the Energy from Waste Facility. The role focuses on delivering educational programmes and coordinating visitor activities to support sustainability education.

The 12-month fixed-term contract requires strong communication, organisational and IT skills, with leadership of a small team and a commitment to safety and quality.