Visitor Centre and Administration Manager

FCC Environment Group; Lincoln; On-site; GBP 32,000 - 41,000; Full time

Benefits offered by this job

Competitive salary

25 days annual leave

Pension scheme

Life insurance

Discretionary bonus scheme

On the job training and progression

Recognition scheme

Refer a friend

Flexible benefits including cycle to/

Job summary

FCC Environment is recruiting for a Visitor Centre and Administration Manager at the Lincolnshire Energy from Waste Facility. This full-time, 12-month fixed-term contract involves managing the Visitor Centre, site administration, and reception teams to deliver a welcoming, efficient service for visitors and staff.

You will coordinate enquiries, bookings, tours, and educational activities, delivering programmes on sustainability and energy recovery, while maintaining records and engaging with

Qualifications

• Excellent communication and presentation skills.
• Strong organisational and administrative abilities.
• Experience leading or supervising teams.
• Good IT skills with databases and spreadsheets.
• NVQ Level 3 in Administration or equivalent.

Responsibilities

• Managing the Visitor Centre at the Lincolnshire Energy from Waste facility, including conference and classroom facilities.
• Coordinating visitor enquiries, bookings, tours, and educational activities.
• Delivering engaging educational programmes focused on sustainability, recycling, waste minimisation, and energy recovery.
• Organising community liaison meetings and other stakeholder engagement activities.
• Managing site administration, reception staff, and cleaning contracts.
• Maintaining management systems, controlled documents, training records and administrative databases.
• Updating educational resources, evaluating visitor feedback, and continuously improving the visitor experience.

Skills

Communication skills

Presentation skills

Organisational skills

Administrative abilities

Team leadership

IT skills

Databases

Spreadsheets

Stakeholder engagement

Independent work

Customer focus

Environmental sector experience

Admin NVQ3

Education

NVQ Level 3 in Administration

Job description

Are you looking for the right role for you? Then look no further....

Visitor Centre and Administration Manager

Salary – £32,454 - £40,568 (plus benefits)

Hours – Full-time – Fixed Term Contract (12 months)

Location – Lincolnshire Energy from Waste Facility, LN6 3QZ

As a Visitor Centre and Administration Manager at FCC Environment, this is a 12-month fixed term contract managing the Visitor Centre, site administration, and reception team at the Lincolnshire Energy from Waste Facility. Ensuring a welcoming, efficient, and professional service for visitors, colleagues, and stakeholders. You will play a key role in delivering educational programmes, coordinating visitor activities, and supporting the smooth running of the site.

This vacancy is for a full-time position.

Our promise to you

• Competitive salary
• 25 days annual leave (full-time working) plus Bank Holidays
• Pension scheme
• Life insurance
• Discretionary bonus scheme
• On the job training and progression
• Recognition scheme
• Refer a friend
• Flexible benefits including high street savings, cycle to work scheme and Gymflex membership, and many more (where applicable)
• Access to an Employee Assistance Programme and the Best Doctors Service via our Wellbeing Platform

What will you be doing?

• Managing the Visitor Centre at the Lincolnshire Energy from Waste facility, including conference and classroom facilities
• Coordinating visitor enquiries, bookings, tours, and educational activities
• Delivering engaging educational programmes focused on sustainability, recycling, waste minimisation, and energy recovery
• Organising community liaison meetings and other stakeholder engagement activities
• Managing site administration, reception staff, and cleaning contracts
• Maintaining management systems, controlled documents, training records and administrative databases.
• Overseeing training records, medical arrangements, payroll submissions, and flexitime monitoring
• Updating educational resources, evaluating visitor feedback, and continuously improving the visitor experience
• Maintaining website content and managing facility enquiries

What are we looking for?

• Excellent communication and presentation skills
• Strong organisational and administrative abilities
• Experience leading or supervising teams
• Good IT skills and confidence using databases, spreadsheets, and online systems
• Ability to engage with a wide variety of visitors, stakeholders, and community groups
• Self-motivated with the ability to work independently and manage changing priorities
• Customer-focused approach with high professional and ethical standards
• Experience within environmental, waste management, education, sustainability, or community engagement sectors would be advantageous.
• NVQ Level 3 in Administration or a similar qualification would be beneficial

About Us

We are FCC Environment, one of the nation's leading waste and resource management companies. Committed to sustainability, we strive to minimise the amount of waste that ends up in landfill by transforming it into valuable resources wherever possible. We operate over 200 facilities in England, Scotland and Wales and employ around 4,500 people.

The profile of the UK's recycling and waste management industry has never been higher. We need people who are up for the challenge to help us tackle climate change. We need people with ideas. We need you. Together we will meet the UK's waste management and energy recovery needs.

FCC Environment are equal opportunities employers, we value diversity, and we are strongly committed to providing equal employment opportunities for all employees and all applicants for employment.