Visitor Attractions Resource & Scheduling Lead

City Football Group Limited

Manchester

On-site

GBP 45,000 - 65,000

Full time

9 days ago

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Job summary

City Football Group is seeking a Visitor Attractions Resource Manager in Manchester to lead workforce planning, scheduling and staffing across our Museum, Stadium Tour, Photography and Altitude experiences. You will build forward-looking staffing plans, monitor labour deployment and support payroll activity while partnering with Ops, Bookings and People Services to optimise utilisation and cost control.

You will identify trends, risks and opportunities to improve efficiency and ensure compliant,

Qualifications

Experience in workforce planning within an operational environment.
Experience using workforce scheduling or rota management systems.
Ability to analyse workforce demand, utilisation and labour data.
Experience monitoring staffing budgets and labour costs.
Experience supporting payroll processes and resolving queries.
Strong numerical, analytical and stakeholder communication skills.

Responsibilities

Own the workforce planning model linking visitor demand, schedules and seasonal needs with staffing plans.
Manage rotas and workforce scheduling systems and create daily/forward-looking plans.
Monitor labour deployment and support the visitor attractions payroll activity.
Coordinate monthly payroll and maintain accurate workforce records.
Collaborate with Attractions Ops, Bookings, People Services, Payroll and Finance on recruitment planning.
Provide updates and evidence-based recommendations to keep the model flexible and compliant.
Analyse trends, risks and opportunities to improve utilisation and efficiency.