Visitor Attractions Resource Manager: Workforce Planning Lead

City Football Group; Manchester; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

26 days annual leave + birthday day

Private healthcare and dental cover

Discretionary annual bonus

Health Cash Plan

Employee Assistance Programme with 24/

Company pension and life assurance

Free on-site parking

Complimentary breakfast and lunch

Access to sports and leisure clubs

Cycle to work

Give As You Earn

Discounted match tickets

City Store savings

City+ subscription

Stadium tour discounts

Retail and lifestyle offers

Job summary

City Football Group at Manchester City Stadium is seeking a Visitor Attractions Resource Manager to lead workforce planning, scheduling and staffing across the Museum, Stadium Tour, Photography and Altitude experiences. You will ensure effective rotas, compliance and cost control while supporting excellent visitor experiences.

You will monitor labour deployment, support payroll processes and collaborate with People Services, Payroll and Finance on recruitment planning and onboarding.

Qualifications

• Experience in workforce planning, staff scheduling or resource management within an operational environment.
• Experience using workforce scheduling, rota management or similar planning systems.
• Ability to analyse workforce demand, utilisation and labour performance data to support operational decisions.
• Experience monitoring staffing budgets and labour costs, with the judgement to balance service delivery and cost control.
• Experience supporting payroll processes and resolving payroll-related queries accurately and collaboratively.
• Clear numerical, analytical, organisational and stakeholder communication skills, including confidence using Excel.

Responsibilities

• Lead workforce planning model connecting visitor demand, schedules and seasonal requirements with staffing plans.
• Manage rotas and workforce scheduling systems; create daily and forward-looking staffing plans.
• Coordinate monthly payroll activity; maintain accurate workforce records and reporting.
• Collaborate with Attractions Ops, Bookings, People Services, Payroll and Finance on recruitment and onboarding.
• Identify trends and opportunities to improve utilisation and operational efficiency.

Skills

Workforce planning

Staff scheduling

Resource management

Budget monitoring

Payroll coordination

Data analysis

Excel proficiency

Tools

Excel

Job description

City Football Group at Manchester City Stadium is seeking a Visitor Attractions Resource Manager to lead workforce planning, scheduling and staffing across the Museum, Stadium Tour, Photography and Altitude experiences. You will ensure effective rotas, compliance and cost control while supporting excellent visitor experiences.

You will monitor labour deployment, support payroll processes and collaborate with People Services, Payroll and Finance on recruitment planning and onboarding.