Visitor Attractions Resource Manager

Manchester City; Manchester; On-site; GBP 40,000 - 52,000; Full time

Job summary

Manchester City is seeking a Visitor Attractions Resource Manager to lead workforce planning across the Museum, Stadium Tour, Photography and Altitude experiences. You will connect demand with schedules, ensuring optimal deployment, hours and skills while supporting payroll and reporting.

You will build collaborations across Operations, Bookings, People Services, Payroll and Finance to improve utilisation and efficiency, while upholding service standards and compliance.

Qualifications

• Experience in workforce planning, staff scheduling or resource management within an operational environment.
• Experience using workforce scheduling, rota management or similar planning systems.
• Ability to analyse workforce demand, utilisation and labour performance data to support operational decisions.
• Experience monitoring staffing budgets and labour costs, with the judgement to balance service delivery, workforce availability and cost control.
• Experience supporting payroll processes and resolving payroll-related queries accurately and collaboratively.
• Clear numerical, analytical, organisational and stakeholder communication skills, including confidence using Excel and managing competing priorities.

Responsibilities

• Lead workforce planning model aligning demand, schedules and seasonal requirements across Visitor Attractions.
• Manage rotas and scheduling systems, create daily and forward-looking staffing plans, monitor labour deployment.
• Coordinate monthly payroll activity and maintain accurate workforce records and reporting.
• Collaborate with Attractions Operations, Bookings, People Services, Payroll and Finance on recruitment planning and onboarding.
• Provide evidence-based recommendations to keep the resourcing model flexible, compliant and fit for purpose.

Skills

Workforce planning

Scheduling systems

Data analysis

Budget monitoring

Payroll support

Excel proficiency

Tools

Workforce scheduling software

Job description

Based at the Manchester City Stadium, this permanent full-time role will lead workforce planning, scheduling and resource coordination across our Visitor Attractions operation. You will help ensure the right colleagues are in place at the right time across the Museum, Stadium Tour, Photography and Altitude front of house operations, supporting an excellent visitor experience while improving workforce utilisation, cost control and operational readiness.

Who We Are

Manchester City is a football club rooted in East Manchester, with a story that began in 1880 and continues to grow today. Built on resilience, belief and togetherness, success on the pitch is driven by the moments and memories shared with millions of Fans around the world. City is known for its bravery, its determination to the very end and its strong connection to where we come from. With Mancunian roots and a global outlook, we are shaped by our Fans and driven by a long-term vision, from developing future talent to supporting the communities we call home. Together, we are creating the next chapter, the City way.

Our Visitor Attractions team creates memorable experiences for Fans and visitors through the Manchester City Stadium Tour, Museum, Photography and Altitude experiences. Working across operations, bookings, People Services, Payroll and Finance, the team helps make sure every part of the visitor journey is supported by thoughtful planning and effective day-to-day delivery.

The Role

As Visitor Attractions Resource Manager, you will own the workforce planning model that connects visitor demand, operating schedules and seasonal requirements with practical staffing plans. Your work will help operational leaders deliver agreed service standards while ensuring colleagues are deployed effectively and contracted hours, availability and skills are considered carefully.

You will manage rotas and workforce scheduling systems, create daily and forward-looking staffing plans, monitor labour deployment and support the Visitor Attractions staffing budget. You will also coordinate monthly payroll activity, maintain accurate workforce records and reporting, and work with operational and People teams on recruitment planning, onboarding and new-starter readiness.

Using workforce, cost and demand information, you will identify trends, risks and opportunities to improve utilisation and operational efficiency. You will build collaborative relationships across Attractions Operations, Bookings, People Services, Payroll and Finance, providing clear updates and evidence-based recommendations that keep the resourcing model flexible, compliant and fit for purpose.

What You’ll Bring

• Experience in workforce planning, staff scheduling or resource management within an operational environment.
• Experience using workforce scheduling, rota management or similar planning systems.
• Ability to analyse workforce demand, utilisation and labour performance data to support operational decisions.
• Experience monitoring staffing budgets and labour costs, with the judgement to balance service delivery, workforce availability and cost control.
• Experience supporting payroll processes and resolving payroll-related queries accurately and collaboratively.
• Clear numerical, analytical, organisational and stakeholder communication skills, including confidence using Excel and managing competing priorities.

Why Choose Us

Working at Manchester City means being supported to do your best, with the flexibility and encouragement to look after your wellbeing. We are committed to helping our people learn, grow and thrive in a culture built on collaboration, openness and hard work.

As part of our team, you will receive 26 days’ annual leave plus a day off for your birthday, private healthcare and dental cover, and an annual discretionary bonus.

You will also have access to a Health Cash Plan, Employee Assistance Programme with 24/7 GP support, and a company pension and life assurance.

Manchester-based employees also benefit from free on-site parking, complimentary breakfast and lunch, and access to a range of sports and leisure clubs.

You can enjoy a range of additional benefits, including cycle to work, Give As You Earn, discounted match tickets, savings in the City Store, a free City+ subscription, stadium tour discounts, and wider retail and lifestyle offers.

Equal Opportunities

City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview. If you require reasonable adjustments or any support throughout the process, please contact [e-mail] and we will be happy to help.

All CFG recruitment communications originate from @cityfootball.com email addresses. If you receive communications from Gmail, Outlook.com or other personal email services claiming to represent CFG, please verify with the hiring team. Employment is subject to the provision of proof of eligibility to work in the UK.

Due to our safeguarding promise, all UK-based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.